topic Re: Can't send or receive MMS in Get Support

Can't send or receive MMS

Jeremy_12 — Tue, 04 Jan 2022 19:41:04 GMT

This problem just started recently for me where I cannot send or reveive anytype of MMS. When I try sending a picture or video the message just gets stuck on "sending" and eventually it will fail, and ask to retry. Its really frustrating because im forced to use third party apps in order to send media files to friends.

Yes, I always make sure that im not on wifi when im trying to send MMS. I've messed around with the APN type based on other forum posts, but nothing has worked.

APN: sp.mb.com

Proxy: Not Set

Port: Not Set

Username: Not Set

Password: Not set

MMSC: http://aliasdirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: None

APN type: Not set

APN protocol:IPv4

APN roaming protocol: IPv4

I would really apperciate any help, thanks!

Re: Can't send or receive MMS

Taekgun — Wed, 27 Sep 2017 15:43:39 GMT

For some phones, when it comes to MSS it helps if you add in the "APN Type" section , which is blank under the APN settings, go back to this line and enter "default,mms,supl" and save changes. Reboot and test. This usually solves MMS problems.

If not, then try a third party sms app such as Android Messages by google.

Let us know if that works for you.

Cheers

Re: Can't send or receive MMS

Jeremy_12 — Wed, 27 Sep 2017 16:33:51 GMT

I've already tried doing the "default,mms,supl" multiple times and it made no difference.

Re: Can't send or receive MMS

Taekgun — Wed, 27 Sep 2017 16:39:42 GMT

Assuming that you have a good connection, the only other recommendation I have is to do a network settings reset in order to get everything back to default on your device.

What phone are you using? I can look to see if there's a method for this with your make/model or you can try some searches online yourself in order to reset these settings. Usually these MMS issues are solved with the APN settings being corrected/amended in that field. I'm assuming that when you changed your APN settings initially, you then rebooted your phone?!

*** I’m glad to help but I’m not a MOD, so please don’t message me with any personal information. ***

Re: Can't send or receive MMS

Jeremy_12 — Wed, 27 Sep 2017 17:13:00 GMT

Thank you for the help!

Yes, I always restart my phone if I make anytype of changes like I've read on other forums. I have a LG G5.

Re: Can't send or receive MMS

Taekgun — Wed, 27 Sep 2017 18:06:20 GMT

LGs are known to be finicky and network settings bring reset has worked for most in the past.

Check out... http://support.bell.ca/Mobility/Smartphones_and_mobile_internet/LG-G5.how_to_reset_the_network_settings_on_my_lg_g5

Re: Can't send or receive MMS

Acekiller — Wed, 27 Sep 2017 18:56:50 GMT

I would try to do a back up and then do a factory reset and it tends to fix stuff like data , SMS, and MMS issues.

Re: Can't send or receive MMS

Jeremy_12 — Wed, 27 Sep 2017 19:28:33 GMT

@Taekgun that didnt make any difference, unfortunately. @Acekiller I have already done that twice just in this past month, as much as my phone performance increased. I still encountered the same MMS problem ahah.

Re: Can't send or receive MMS

Taekgun — Wed, 27 Sep 2017 20:13:31 GMT

Ok, I'm officially stumped. Can anyone else weigh in?

EDIT:. Have you gone so far as to do a factory reset?

Re: Can't send or receive MMS

Luddite — Wed, 27 Sep 2017 21:08:18 GMT

@Jeremy_12 Some additional ideas:

- try your SIM in another unlocked phone, and a different carrier SIM in yours

- login to your account and confirm texting shows as included

- if you have multiple APNs listed, ONLY one, the PM one, should have the APN type "default"

- ask the moderators to reset your account by clicking this: message to moderators to send a private message to the moderator team with your phone number and an explanation

- another set of settings that has helped some:

APN: sp.mb.com

Proxy: Unspecified

Port: Unspecified

Username: Unspecified

Password: Unspecified

Server: Unspecified

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Unspecified

* APN type: default,mms,supl

* APN roaming Protocol: IPv4

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Can't send or receive MMS

jkroes — Thu, 28 Sep 2017 13:24:51 GMT

I had a similar problem when I switched to Public Mobile last week and just found a solution last night. The solution for me was actually in the application settings of my Textra app. I had to change the 'MMS Behavior' property from 'Legacy' to 'System'. Maybe you have a similar setting in your app?