topic Re: Unsure if purchased sim card in Get Support

Unsure if purchased sim card

Patti07 — Mon, 15 Aug 2022 22:39:31 GMT

I want to buy sim card. Entered all info but was having trouble with credit card. Unsure if the transaction went through. Would like someone to check to see if I purchased the simcard because don't want to buy twice.

Re: Unsure if purchased sim card

Timer — Mon, 15 Aug 2022 22:44:42 GMT

@Patti07

go to buy it from any store Telus or Koodo, if you want to buy it online sometime is take up to 3 week to you get it.

Edit: in here we all customer like you. call to your credit card to check it is on pending transaction.

or contact support team by private message CS_Agent to them can check it out.

Re: Unsure if purchased sim card

computergeek541 — Mon, 15 Aug 2022 22:41:04 GMT

@Patti07 wrote:
I want to buy sim card. Entered all info but was having trouble with credit card. Unsure if the transaction went through. Would like someone to check to see if I purchased the simcard because don't want to buy twice.

Did you get an e-mailed confirmation of the order? Also, check your card's transactions online for a pending charge from Public Mobile.

Re: Unsure if purchased sim card

hTideGnow — Mon, 15 Aug 2022 22:44:49 GMT

HI @Patti07 Two things to check.

1. check if your credit card has any pending or real charges

2. check if you receive any email from PM. It might not be instant last time I ordered, but you likely will get it within 15 or 30 mins

Of course, you can message PM CS Agent to confirm:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

But if that didn't go through, I would suggest you NOT to buy it from PM online, it takes them long to deliver with no tracking, could be as long as 1 to 3 weeks

But from Amazon.ca if you have Prime membership. Or buy from Telus or Koodo stores

Re: Unsure if purchased sim card

Patti07 — Mon, 15 Aug 2022 22:45:49 GMT

No, did not receive an email