topic Port issue in Get Support

Port issue

byogesh — Mon, 15 Aug 2022 22:17:40 GMT

I ported a new number from Roger's about 10 days ago. Outgoing call works with pm sim but incoming call goes straight to vm. Texts don't work either. I also haven't received a text from koodo saying my port is complete. Also, no email from Roger's about my account cancellation. How can I check if my port was complete? Any mods that can help?

Re: Port issue

dust2dust — Mon, 15 Aug 2022 22:20:06 GMT

It sounds like you didn't confirm the transfer text from Rogers leaving the old sim in to do so.

Use the number in the following link to re-trigger the request. Put the old sim in a phone to wait for the text to reply to.

https://forum.telus.com/t5/Mobility-Services/Help-with-porting-my-number-from-Rogers/m-p/123686/highlight/true#M9475

Re: Port issue

computergeek541 — Mon, 15 Aug 2022 22:20:49 GMT

@byogesh wrote:
I ported a new number from Roger's about 10 days ago. Outgoing call works with pm sim but incoming call goes straight to vm. Texts don't work either. I also haven't received a text from koodo saying my port is complete. Also, no email from Roger's about my account cancellation. How can I check if my port was complete? Any mods that can help?

Re-insert your Rogers SIM card. Incoming calls are likely being routed there. Keep your Rogers SIM card int your phone so that you can answer a text message from Rogers to authorize the number porting. You'll need to re-opoen the number porting process by opening a ticket at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Port issue

Timer — Mon, 15 Aug 2022 22:25:09 GMT

@byogesh

you will need the help of a Customer Support Agent. open ticket Chatbot

Re: Port issue

hTideGnow — Mon, 15 Aug 2022 22:29:22 GMT

HI @byogesh you are porting from Rogers? (you mentioned about Koodo, did you mean Public Mobile)?

You can call a live support number and check the porting status, they can re-trigger the porting text and you just need to reply YES on your Rogers sim card within 90 mins. I will message you the number. Please check your Community inbox