topic Re: spotty service in Get Support

spotty service

adsemail06 — Mon, 15 Aug 2022 20:13:50 GMT

not sure how to private message Raluca

my phone shows 4 bars lte service, after attempting to connect it drops to 2 or lower bars on 4g, if the call does go through voice is really spotty at best. This occurs on exactly the same on 3 phones that I have tried.

Raluca

Customer Service Agent

Re: spotty service

hTideGnow — Mon, 15 Aug 2022 20:15:29 GMT

Hi @adsemail06 with PM, voice is on 3G while data can be on both 3G or LTE.

Look like you have a weak 3G network at your location. Do you have better connection when you are in different area?

you can try to open a ticket with PM CS agent and they can made aware of the situation , maybe there is ongoing work there

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: spotty service

Timer — Mon, 15 Aug 2022 20:29:27 GMT

@adsemail06

tried manually select network 3G only or WCDMA only. and rebooting device, and after return back to auto.

check out your area 3G / 4G coverage map