topic Re: Can't change autpay info in Get Support

Can't change autpay info

Simroz — Tue, 04 Jan 2022 19:41:01 GMT

Hello,

I do not have access to "my Account" because I forgot which email and password combination I used. I was registered for autpay through my credit card, but that card has expired. Today, my phone usage was suspended due to no payment, I need to set up autopay with a new credit card as soon as possible. How do I do this without having access to "my account"?

Re: Can't change autpay info

Shazia_K — Wed, 18 May 2016 19:17:56 GMT

Hello @Simroz,

I'm sorry to see that you do not have access to your self-serve account.

Will it be possible for you to send me a private message along your Public Mobile phone number? I will be glad to look into this for you.

Thanks,

Shazia

Re: Can't change autpay info

Simroz — Wed, 18 May 2016 19:23:49 GMT

Just private messaged you

Thanks

Re: Can't change autpay info

Just_Julius — Wed, 23 Jan 2019 15:23:25 GMT

I am having the same issue. I can't seem to change my payment info for auto pay. I have a new card because my old one (the one used to register) has been compromised so I had to cancel it. But, I can't seem to be able to enter or edit my payment info. Can you help please? @Shazia_K

Re: Can't change autpay info

Lieux — Wed, 23 Jan 2019 15:27:05 GMT

If you want to speak with the moderator-team you need to click on the envelopp right up and private message with explain your problem @Just_Julius and wait.. can take 24 hours..

Re: Can't change autpay info

Anonymous — Wed, 23 Jan 2019 16:21:53 GMT

@Just_Julius wrote:
I am having the same issue. I can't seem to change my payment info for auto pay. I have a new card because my old one (the one used to register) has been compromised so I had to cancel it. But, I can't seem to be able to enter or edit my payment info. Can you help please? @Shazia_K

So as you see, you can only remove the existing one. Then you add a new one. So that's obvious.

Then you need to make sure that the address you type in on the page is the same as the billing address of the credit card...no really...the same. If you have a unit # then don't use the unit # field...put it in with the street address the same as the billing address. The last possibility is to not have the space in the postal code.

Is the card active? Will the card provider let you do online purchasing?

Have you been trying a bunch of times? For security reasons it might be locking you out due to all of the attempts.

You can top up your account with vouchers as well. They're available in most stores that sell gift cards and also online at recharge.com.