topic Re: Payment voucher in Get Support

Payment voucher

145step — Mon, 15 Aug 2022 19:31:01 GMT

*611 will not let me redeem my payment voucher

Re: Payment voucher

Timer — Mon, 15 Aug 2022 19:32:30 GMT

@145step

call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, voucher and add it 12 digit PIN #,

Re: Payment voucher

Timer — Mon, 15 Aug 2022 19:33:22 GMT

@145step

from which store you buy it? some voucher need 24 hr to Activated.

Re: Payment voucher

RossN — Mon, 15 Aug 2022 19:35:30 GMT

@145step hi some vouchers won't activate for up to 24 hours maybe try again later or try to input it in your self serve account alternativly you can

contact a cs agent to input it for you

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Payment voucher

145step — Mon, 15 Aug 2022 19:47:26 GMT

*611 is not letting me redeem the voucher. There is no option to do so.

Re: Payment voucher

145step — Mon, 15 Aug 2022 19:48:34 GMT

*611 is not letting me redeem the voucher. There is no option to do so

Re: Payment voucher

Timer — Mon, 15 Aug 2022 19:54:33 GMT

@145step

turn off device and take your SIM card out and reinsert back on,

and see the photo about call *611

Re: Payment voucher

esjliv — Tue, 16 Aug 2022 01:15:03 GMT

@145step wrote:
*611 is not letting me redeem the voucher. There is no option to do so.

~~Oh, are you perhaps trying to activate a public mobile SIM Card @145step . Apparently this option is not available any longer.~~

If you are trying to activate a sim card, then see @RossN to submit a ticket with customer support for assistance to do this, by the method # 2 listed:

~~https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-voucher/m-p/860922/highlight/true#M583527~~

edit, wait, i don't think the above is the case...as you seem to be trying to top up with 611...well, what message are you receiving?

NOTE:

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.