topic Re: Trouble with my Service in Get Support

Trouble with my Service

Nuel90 — Mon, 15 Aug 2022 16:33:28 GMT

Hello, I'm having trouble making and receiving calls.. it's asking me to call *611 but not giving me any helpful tips.

Please help resolve this issue ASAP because I am expecting an important phone call..

Thanks

Meow — Mon, 15 Aug 2022 16:37:16 GMT

Nobody here will be able to assist you as we are all customers as yourself.

What kind of issues do you have?

Weak signal?

hTideGnow — Mon, 15 Aug 2022 16:41:56 GMT

HI @Nuel90 did you check if your account is Active? Login to My Account and see if your account status is showing Active

Also, try reboot your phone once

And your can use Mobile Data? is it connecting to PM network at all?

you try to use your phone in a different location?

Nuel90 — Mon, 15 Aug 2022 16:42:33 GMT

Yes, my account is showing active. My next subscription date is showing as September 14.

Timer — Mon, 15 Aug 2022 19:31:01 GMT

turn off device take out SIM card and reinsert back on. or tried SIM card in other deivce.