topic Re: cancel porting request in Get Support

cancel porting request

Joeabbas — Mon, 15 Aug 2022 21:20:00 GMT

i need to cancel the porting request

any help?

Re: cancel porting request

dust2dust — Mon, 15 Aug 2022 16:32:32 GMT

Which direction? Coming in or going out? Did you confirm the transfer text?

Re: cancel porting request

hTideGnow — Mon, 15 Aug 2022 16:33:26 GMT

HI @Joeabbas porting out or porting in?

If it is a porting regarding another provider, you don't have to do anything. Part of the porting requiring you to repy YES to a text, you just don't need to reply and the porting would not continue

But if it is porting from a landline or from VoIP , then you have to open ticket with PM Support to cancel the porting:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cancel porting request

Meow — Mon, 15 Aug 2022 16:35:00 GMT

Whichever way it goes, do NOT reply Yes on request having SIM in your phone.

Request will fail.

If you are porting to PM, do not reply Yes while having OLD SIM in your phone.

If you are porting OUT of PM do not reply Yes while PM SIM is in your phone.

Re: cancel porting request

Joeabbas — Mon, 15 Aug 2022 16:35:16 GMT

coming in

Re: cancel porting request

Timer — Mon, 15 Aug 2022 19:36:12 GMT

@Joeabbas

do you get SMS from your old provider about Transfer then reply no is will be cancel porting request.

Re: cancel porting request

computergeek541 — Mon, 15 Aug 2022 21:19:24 GMT

@Timer wrote:
@Joeabbas
do you get SMS from your old provider about Transfer then reply no is will be cancel porting request.

Not replying at all would accomplish the same thing. As for entirely closing the porting request, only the carrier who requested the number to be transfer to them can do this.