topic Re: New customer in Get Support

New customer

Cveltski — Mon, 15 Aug 2022 15:01:52 GMT

I cannot receive incoming calls. I requested a number transfer and my previous provider virgin prepaid said they have not received transfer request from you yet. I set up my new account with you two days ago.

Re: New customer

MrSpock — Mon, 15 Aug 2022 15:07:04 GMT

@Cveltski Hi since it is prepaid it may be best to reach out to a cs agent you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: New customer

softech — Mon, 15 Aug 2022 15:08:10 GMT

@Cveltski

A critical part to porting is to receive a text from your old provider and reply YES within 90 mins. Sound like you missed the step and hence porting was not completed

There is a number to all to talk to live support and the can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed