topic Re: account verification in Get Support

account verification

SPENCE112 — Mon, 15 Aug 2022 03:38:31 GMT

hello i cant use my email address to verify my account because i cant login. i accidentally put in the wrong suffix at the end of the email address when i created my public mobile account.

Re: account verification

Timer — Mon, 15 Aug 2022 03:40:53 GMT

@SPENCE112

contact support team by CS_Agent to change email and set new password.

Re: account verification

dust2dust — Mon, 15 Aug 2022 03:41:18 GMT

So is your account suspended that you can't use the SMS option? Did you lose your sim?

Re: account verification

computergeek541 — Mon, 15 Aug 2022 03:42:12 GMT

To change the e-mail address, go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and open a ticket.

Re: account verification

Dunkman — Mon, 15 Aug 2022 03:43:44 GMT

@SPENCE112

You can also get a SMS text to your phone instead of email. If that does not work, you will need to contact customer service agent to change to correct email address.

You will need to contact customer service agent (CSA):

Submit a ticket for CSA help.

https://www.publicmobile.ca/en/on/chatbot

Type: I can't login.

Follow the prompts to submit ticket.

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).

You can also access some basic self service function by calling 611 on your phone.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

Re: account verification

esjliv — Mon, 15 Aug 2022 03:43:52 GMT

@SPENCE112 if you know the email and password you can still log into self serve/My Account with an email that is invalid to you.

But otherwise, you will need to ask CSA to change the email on your account for you.

You can submit a ticket here to: Create or forgot My Account email or password link