topic SIM card lost in Get Support

SIM card lost

Minnix1 — Sun, 14 Aug 2022 21:55:12 GMT

Hello, I lost my Sim Card. How can I get a new sim card?

Re: SIM card lost

RossN — Sun, 14 Aug 2022 21:58:56 GMT

@Minnix1 hi your best bet to get one quick would be to go to a koodo or telus store, or order one from amazon usually come within a week if you order from public it can take up to 3 weeks

Re: SIM card lost

hairbag1 — Sun, 14 Aug 2022 21:58:49 GMT

Go to top of this page click Shop / Sim Card to make the purchase.

It'll take a few weeks to arrive...unless you can get to a Koodo kiosk to see if they have one for you.

Where are you located ?

Re: SIM card lost

softech — Sun, 14 Aug 2022 22:02:31 GMT

@Minnix1 Get it from Telus or Koodo store

Or you can get it from Amazon if you have Prime membership

https://www.amazon.ca/dp/B07R6P5KBB?ref=myi_title_dp

Do not get it from PM site online as it could take 1 to 3 weeks for it to arrive.

Re: SIM card lost

Minnix1 — Sun, 14 Aug 2022 22:06:56 GMT

If I buy it from Amazon, how it will know that I am a previous customer with Public Mobile. Do I have to activate it again?

Re: SIM card lost

Minnix1 — Sun, 14 Aug 2022 22:08:03 GMT

I am already customer with Public Mobile. Once I receive sim card, how do i activate it?

Re: SIM card lost

hairbag1 — Sun, 14 Aug 2022 22:12:51 GMT

Yup. You can do that yourself in the self service part of your account. We'll help you if you can't figure it out...but it's a piece O' cake.

edit for directions...

Re: SIM card lost

Minnix1 — Sun, 14 Aug 2022 22:11:18 GMT

Thank you!!!

Re: SIM card lost

Timer — Sun, 14 Aug 2022 22:12:37 GMT

@Minnix1

if you buy it from any store Telus or Koodo or Amazon.

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

on the top up has a quick links. to change SIM card number.

Re: SIM card lost

Minnix1 — Tue, 16 Aug 2022 00:25:35 GMT

Its activated
Thanks for the steps!