topic Re: Facebook verification text in Get Support

Facebook verification text

ryan8292 — Sat, 06 Aug 2022 18:13:02 GMT

Cannot receive FB verification text. all other verification and normal texts work

Re: Facebook verification text

Timer — Sat, 06 Aug 2022 18:13:54 GMT

@ryan8292

if you are new customer is take from 3 to 7 days and tries rebooting device.

Re: Facebook verification text

ryan8292 — Sat, 06 Aug 2022 18:16:23 GMT

And I have rebooted the device.

Re: Facebook verification text

Timer — Sat, 06 Aug 2022 18:24:05 GMT

and you get any verification text.

and your line is new. as told is take from 3 to 7 day

Re: Facebook verification text

ryan8292 — Sat, 06 Aug 2022 18:27:37 GMT

Every other verification text work. Not a new line. Just Facebook text not working

Re: Facebook verification text

Timer — Sat, 06 Aug 2022 18:31:24 GMT

@ryan8292

you us app or from computer

if app tried to delete app and reinstall,

Re: Facebook verification text

softech — Sat, 06 Aug 2022 18:45:44 GMT

@ryan8292 did you just joined PM and ported in your number? if so, systme generated text will start working later, as long as 1 week due to some routing issue, but this is normal. All system text should work without problem no later than 7 days

Re: Facebook verification text

esjliv — Sat, 06 Aug 2022 19:10:35 GMT

@ryan8292 Try,

"Resolving the Facebook code generator not sending SMS is quite an easy process. All you have to do is to turn on Facebook text in your Facebook settings. When that is done, the Facebook code generator not sending SMS will be resolved. "

https://www.carlcare.com/ng/tips-detail/fix-facebook-not-sending-code-email/

Re: Facebook verification text

ryan8292 — Sat, 06 Aug 2022 19:12:51 GMT

I have been on PM for months, so not an issue with being a new customer. I routinely receive verification texts from every other source without fail. The phone number is not new. This not a device issue, or timing issue. It is an issue with Facebook verification texts not working with my number on PM.

Re: Facebook verification text

esjliv — Sat, 06 Aug 2022 21:07:56 GMT

@ryan8292 has the facebook verification code ever worked with public mobile?

Re: Facebook verification text

ryan8292 — Sat, 06 Aug 2022 21:13:00 GMT

thanks but followed instruction exactly - still no luck

Re: Facebook verification text

softech — Sat, 06 Aug 2022 21:20:59 GMT

@ryan8292 if it has been a month, check wirh PM support

But as far as I know PM does not block text from FB. Try to out your sim card in another phone. Those can help to comfirm if you have blocked FB text on your device by accident

Re: Facebook verification text

ryan8292 — Sat, 06 Aug 2022 21:35:10 GMT

None of the solutions I found before coming here worked

Re: Facebook verification text

ryan8292 — Sat, 06 Aug 2022 21:44:59 GMT

not for me. i'm on a new phone as of a few weeks ago. did not work on my previous phone as well. Now have a pixel 6 pro on latest android. only 3 things are common - my phone number, facebook, and PM. this is the only issue I have with texts.

Re: Facebook verification text

esjliv — Sat, 06 Aug 2022 22:00:28 GMT

@ryan8292 wrote:
not for me. i'm on a new phone as of a few weeks ago. did not work on my previous phone as well. Now have a pixel 6 pro on latest android. only 3 things are common - my phone number, facebook, and PM. this is the only issue I have with texts.

Do you have the code set to send to your email @ryan8292 ? Remember to check your spam/junk folder.

Here are the 5 common reasons due to which you are not receiving verification code android and iPhone.

Your phone number or email address provided may be incorrect.
Carrier or email service provided may have blocked such messages.
The verification messages are blocked by your phone.
The poor network connection can also be a reason.
Your SMS mailbox does not have sufficient space to receive such messages.

https://www.tenorshare.com/fix-android/not-getting-verification-code-texts.html

If issues persist after all suggestions have been exhausted, submit a ticket to CSA to inquire.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Facebook verification text

computergeek541 — Sat, 06 Aug 2022 22:30:53 GMT

Off topic

Re: Facebook verification text

Korth — Sun, 07 Aug 2022 00:02:02 GMT

@ryan8292

Disable any extended features in iMessage or RCS. Go into the settings and use standard SMS/MMS protocol.

You can enable them again afterwards, if you like. Though it's probably better to keep them disabled and use standard SMS/MMS if you don't want messages to eat your data.

Re: Facebook verification text

computergeek541 — Sun, 07 Aug 2022 05:31:02 GMT

Re: Facebook verification text

bluejaywpg — Sun, 07 Aug 2022 17:32:48 GMT

When I get a FB verification text, mine come from phone number 99399. Not sure if that's true for everyone receiving such texts or not. Same number is used for Instagram.

Make sure you haven't blocked that number. Do a search in your messages for the text "Facebook" or "99399".

Re: Facebook verification text

bluejaywpg — Sun, 07 Aug 2022 17:37:16 GMT

@computergeek541 wrote:
Moved:
Off topic

Side note... This particular reply should've been deleted rather than moved IMHO due to containing misinformation & alarmist claims with no reasoning.