topic Re: Data Add-On plan - data not showing up in Data tab in Get Support

Data Add-On plan - data not showing up in Data tab

johnflorica — Tue, 04 Jan 2022 19:40:56 GMT

Hi everyone,

A few months ago I had signed up for the $40 promo plan which gives me 12GB every 3 months.

I'm trying to see my data usage online and I go to the Data tab, however nothing shows up. Has anyone experienced this before? I know I'm looking in the right spot yet the data usage isn't showing up.

Thanks

Re: Data Add-On plan - data not showing up in Data tab

Luddite — Wed, 27 Sep 2017 01:50:17 GMT

If nothing is showing under Add-ons then you data allowance has been used completely. How much longer until your renewal date?

Re: Data Add-On plan - data not showing up in Data tab

mimmo — Wed, 27 Sep 2017 01:59:01 GMT

if your data is used up you have two options:

1) buy 1gb addon to last you till your renewal or possibly 2

2) renew your plan early. to do so add the needed funds then message teh moderators and ask them for an early renewal.

usually option 2 is the most economical.

Re: Data Add-On plan - data not showing up in Data tab

johnflorica — Wed, 27 Sep 2017 02:02:02 GMT

Plan renewal happens on Nov 9th - I can get through until then, was just surprised to not see anything under the data tab.

Thought it would still show up as 12GB/12GB.

Re: Data Add-On plan - data not showing up in Data tab

mimmo — Wed, 27 Sep 2017 02:09:58 GMT

@johnflorica I woudl install mydatamanager, it does an awsome job of tracking/forcasting data usage. its greaat for PM's 90 plans

Re: Data Add-On plan - data not showing up in Data tab

johnflorica — Wed, 27 Sep 2017 02:17:05 GMT

Thanks @mimmo and @Luddite, definitely helpful.

If I wanted to renew early, does that change my renewal dates then? So essentially my new 3 month period would just begin early?

Re: Data Add-On plan - data not showing up in Data tab

Luddite — Wed, 27 Sep 2017 02:19:04 GMT

Correct, you begin a new cycle immediately.

Re: Data Add-On plan - data not showing up in Data tab

Jorno — Wed, 27 Sep 2017 03:13:21 GMT

@mimmo wrote:
@johnflorica I woudl install mydatamanager, it does an awsome job of tracking/forcasting data usage. its greaat for PM's 90 plans

Another option is the data tracking app, designed by Public Mobile community member @IWIK, called Data Witness. You can learn more about the app by reading the topic here.