topic Re: How to change email for account in Get Support

How to change email for account

Bobbie2 — Sun, 14 Aug 2022 22:47:12 GMT

There are 2 of us who have joined Public.

Because I do all the business in this house I used my email to set up partners account thinking I could use the same email for mine. HOWEVER wasn't allowed.

So now my partner has my email (id) and I have my partners email as id

How can I change those emails to be aligned with correct separate accounts?

Also setting up voicemail... if I don't want to use my name what is a mail box number?

Thanks

Barbara

Re: How to change email for account

Dunkman — Sun, 14 Aug 2022 16:37:22 GMT

@Bobbie2

Each account does need its own email address:

You will need to contact customer service agent (CSA) to change email login:

Submit a ticket for CSA help.

https://www.publicmobile.ca/en/on/chatbot

Follow the prompts to submit ticket.

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).

Here is some more information about voicemail:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-voicemail

Re: How to change email for account

Meow — Sun, 14 Aug 2022 16:44:28 GMT

Only agent can change your emails.

Ask agent just to do swap emails. Explain situation... Sometimes agent require account owner to contact them so be ready each of you to communicate with agent separately.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Re: How to change email for account

CountyDownIeUk — Sun, 14 Aug 2022 17:02:08 GMT

@Bobbie2 wrote:
There are 2 of us who have joined Public.
Because I do all the business in this house I used my email to set up partners account thinking I could use the same email for mine. HOWEVER wasn't allowed.
So now my partner has my email (id) and I have my partners email as id

How can I change those emails to be aligned with correct separate accounts?
Don’t use a Shaw, Bell or Telus email. Suggest a gmail or Hotmail.
First change your partners email to an email alias that you own. Since you do all.
Google on how to use an email alias. I use gmail.
Then change yours to the email address you own.
I would do it in two steps. You will then receive all emails for both accounts. And rarely do they email you.
Contact a CSA for assistance here.

Also setting up voicemail... if I don't want to use my name what is a mail box number?
You can put anything you like in your voicemail message. Do you mean how do you access your voicemail.....press 1 or dial your number.

Thanks
Barbara

Re: How to change email for account

Timer — Sun, 14 Aug 2022 18:21:56 GMT

@Bobbie2

you can't add multiple same email for other account
each email for 1 account and 1 phone number,

about Voicemail Features (publicmobile.ca)

for change email above link as mention by @Dunkman