topic Re: Why is public mobile so cheap in Get Support

Why is public mobile so cheap

hughdyment9 — Sun, 14 Aug 2022 14:18:57 GMT

I’ve recently switched from Bell to Public mobile. I’ve been saving over $60 a month for a very similar plan that I had with Bell. How is public mobile so cheap? How can they make enough money when all the other phone companies are charging soooooo much more??!!

Re: Why is public mobile so cheap

hairbag1 — Sun, 14 Aug 2022 14:23:17 GMT

No Call-center or Live Help person. Just us Community Forum contributors. Faster than Call centers and no elevator music to listen to.

Re: Why is public mobile so cheap

CountyDownIeUk — Sun, 14 Aug 2022 14:36:12 GMT

No call centre

Keep cutting costs - recently revised rewards program

Lower cost plans are on throttled LTE to 3g

All on line -- no commissions for setting up an account

Website has bugs...and won't be fixed.

$15 plan is based on a CTRC ruling.

Referrals allow growth

The biggest problem right now is easy access to buy a SIM card reasonably close and the online ordering takes too long to ship.

Re: Why is public mobile so cheap

Meow — Sun, 14 Aug 2022 14:51:49 GMT

PM is no frills mobile provider.

There is no live support. Most issues are resolved by free help from customers like yourself. Only account related issues are handled by agent though personal mail.

Since PM is using Telus network coverage is great and reliable.

But if you have an issue with service getting help might be frustrating.

Re: Why is public mobile so cheap

MrSpock — Sun, 14 Aug 2022 15:16:52 GMT

@hughdyment9 It just shows you how much the other companies including Bell ,Telus ,Rogers rips people off

Re: Why is public mobile so cheap

hTideGnow — Sun, 14 Aug 2022 15:27:08 GMT

hi @hughdyment9 , Yes, because PM is part of Telus, sharing some system from Telus.

But , honest,Telus, Bell and Rogers all have a Tier 3 service providers and running similar plan, similar price

The biggest difference, could be another way to save some money is that they don't have a live support liine. Their support is fully online and they rely on Community support as the first level support. I think they allows them to hire not as many support staff, which saved some cost

Re: Why is public mobile so cheap

esjliv — Sun, 14 Aug 2022 15:40:09 GMT

Ever try to hire a contractor @hughdyment9 ? It pays to shop around in nearly most situations and know what your options are. You've made it here, so that was likely a good money saving decision on your part. 😃

Re: Why is public mobile so cheap

BKNS27 — Sun, 14 Aug 2022 16:03:10 GMT

@hughdyment9

The top tier cell companies (Telus, Bell, Rogers) have all the bells and whistles.

The mid tier cell companies owned by the top tiers (Koodo, Virgin, Fido) are reasonable.

The lower tier cell companies also owned by the top tier (Public, Lucky, Chatr) are bare bones and charge for additional options.

Re: Why is public mobile so cheap

JL9 — Sun, 14 Aug 2022 16:37:04 GMT

Plus you can knock down your bill further with rewards/points or purchase things for free with points (such as add ons etc) while the new rewards system is far inferior to the old system it is still better than any other carrier from my experience.

Re: Why is public mobile so cheap

lyylwygaj — Sun, 14 Aug 2022 18:05:35 GMT

You lose some features: Wi-Fi calling, VoLTE, etc, you may not use them though, but when time comes and you do need them it might be a surprise.

No live support, basically you need to figure out your concerns within this community

Re: Why is public mobile so cheap

I_am_Heidi — Sun, 14 Aug 2022 18:59:36 GMT

I'd rather do without the big bill for having someone answer the phone. I found the support at Rogers was lacking. The agents are polite for the most part, but I have had to spend hours (and I mean hundreds of hours) over the last 15 years on the phone dealing with billing errors, plan errors, troubleshooting service issues. At one point I wished the agent happy anniversary as after a full year of me calling every month to have a bill correction completed, and even with notes upon notes on my account the billing error kept happening. They kept billing my hubby ridiculous charges for data even though he was working from home and connected to wifi at all times. No thanks. When they weren't able to match what PM can offer it was time to port my number.

Re: Why is public mobile so cheap

LegusY — Sun, 14 Aug 2022 20:18:33 GMT

Yeah no physical locations save a lot of money, same thing for online banks, they offer accounts with no minimum balance and no fees whatsoever.