topic Re: Password reset issue in Get Support

Password reset issue

CK87 — Sun, 14 Aug 2022 14:18:17 GMT

Hello

i have been trying all morning to reset my password to login and pay my bill.

Every time I reset, it says successful, but I still can’t login.

Re: Password reset issue

hairbag1 — Sun, 14 Aug 2022 14:34:10 GMT

You can pay with your on file credit card, by dialing 611. You will need your PM pin number.

Re: Password reset issue

Lux — Sun, 14 Aug 2022 15:11:56 GMT

Try singing in with a different browser or using Incognito mode.

Re: Password reset issue

BKNS27 — Sun, 14 Aug 2022 15:58:15 GMT

@CK87

Did you refresh your browser before try the new password?

Click on the circular arrow top left of the page.

Re: Password reset issue

esjliv — Sun, 14 Aug 2022 16:25:53 GMT

@CK87 - latest upgrades to My Account have made some browsers difficult to access our account without clearing cache/cookies on the browser you usually use (or see @Lux post).

If you are using Chrome, choose to open a Chrome incognito tab and then choose the "Sign In" at the top right of the page to select either of the below to access your account info.:

Re: Password reset issue

Timer — Sun, 14 Aug 2022 18:40:39 GMT

@CK87

tried use Browser from computer,and clear cache and cookies and use one page inPrivate mode,

then Reset Password

after says successful, close all Browser, again one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,