topic Re: New self serve is still a lagging mess - one time payment not working properly in Get Support

Is the new self serve a laggy mess for anyone else?

Pawprints1986 — Fri, 15 Jul 2022 12:37:46 GMT

Was just logging in to double check everything as this is the first time since being a member that I forgot to do a one time payment a few days before renewal to avoid hiccups

But nothing will load, it just sits there trying to, on multiple browser's. So then I tried to go desktop version of the page but I couldn't be bothered logging in and entering a pin for a 3rd time.

I can send and receive texts to myself and call 611 so I'm guessing it's fine, but the page sure as heck isn't... It was less laggy on desktop only mode before. The seemingly fancy graphics trying to load on an already non prioritized level of telus service is SO slow. And this is via WiFi working normally, not data connection

So, I think everything is ok, but I had to see if the page/new layout was just insufferable for others

Community is loading as normal

Re: Is the new self serve a laggy mess for anyone else?

MrSpock — Fri, 15 Jul 2022 12:41:17 GMT

@Pawprints1986yes it's a real mess with the upgrades yesterday, I am sure it will clear up soon 🙄

Re: Is the new self serve a laggy mess for anyone else?

mccormiermt6 — Fri, 15 Jul 2022 13:00:18 GMT

I cannot access any of our household accounts (kids, wife, my own). I thought perhaps I forgot the password so tried resetting one and both text and email codes are not sent.

Re: Is the new self serve a laggy mess for anyone else?

MrSpock — Fri, 15 Jul 2022 13:07:20 GMT

@mccormiermt6 yes all the upgrades yesterday are effecting sign ins for a lot of people,mine just cleared up awhile ago hopefully yours will also

Re: Is the new self serve a laggy mess for anyone else?

jor123 — Fri, 15 Jul 2022 13:16:52 GMT

It loads smoothly for me desktop and mobile (including the SMS verification) but a couple things are not populating like the addons section.

Re: Is the new self serve a laggy mess for anyone else?

kav2001c — Fri, 15 Jul 2022 15:06:03 GMT

New interface is SLOW

For a no frills operation they sure waste a lot of time with pretty graphics dont they

New self serve is still a lagging mess - one time payment not working properly

Pawprints1986 — Sat, 13 Aug 2022 02:53:13 GMT

The site has had a month and it's still a mess. You have to give it about a year even on adequate WiFi to load your profile through all the animation... click add funds with a voucher in order to even find the one time payment with a credit card button, then when you finally think to try that, the one time payment system does *not* let you pay less than the amount due - not allowing you to account for rewards that you know you will get!

My goodness, you've had a month or more. Fix it already!!

Re: New self serve is still a lagging mess - one time payment not working properly

Pawprints1986 — Sat, 13 Aug 2022 03:13:29 GMT

Admin just merged my new topic here - I would have thought the newly discovered one time payment issue would warrant its own topic, seen by more people? Staff needs to be made aware of this! Allow users to pay less than amount due !

Re: New self serve is still a lagging mess - one time payment not working properly

dust2dust — Sat, 13 Aug 2022 03:16:52 GMT

Newly discovered by you. The issue has been mentioned many times since the release of this dogs breakfast, incomplete, untested, bug-riddled nonsense.

Re: New self serve is still a lagging mess - one time payment not working properly

Pawprints1986 — Sun, 14 Aug 2022 07:05:56 GMT

Then why isn't it fixed yet? Are staff aware? It's one thing to have things load slowly but it's another to not give attention to a legit operational bug

Kinda frustrating to have a legit issue and it all but gets tossed in the bin within half an hour or so of posting...