topic Re: Locked out in Get Support

Locked out

selinaidlas — Tue, 04 Jan 2022 19:40:54 GMT

Please help I have been locked out. I have sent an email to the private moderator but no response.

Thanks

Selina

Re: Locked out

Luddite — Wed, 27 Sep 2017 01:07:15 GMT

They leave shortly for the day. Did you send and email or private message? What problem do you have?

Re: Locked out

selinaidlas — Wed, 27 Sep 2017 01:26:45 GMT

Hey thanks for the message, yes I have sent a moderator message. I am locked out, can't remember the password and the reset link never arrived. I have checked my junk mail no luck. Annoying!

Re: Locked out

Luddite — Wed, 27 Sep 2017 01:57:35 GMT

Annoying! You will not have response until tomorrow.

If you are trying to make a payment, dial *611 and follow the prompts.

If service is down and you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Hang in there.

Re: Locked out

Mary_M — Wed, 27 Sep 2017 13:05:31 GMT

Good morning @selinaidlas,

thank you for reaching out to us !

This is confirmation that we have received your private message and we will look into it shortly. Please expect a reply throughout the next hour 🙂

Cheers,

Mary