topic Re: 2 step verification in Get Support

2 step verification

Christiansmeu — Sun, 14 Aug 2022 05:00:55 GMT

I am unable to complete 2 step verification to log into my account. Phone number is not active and can't access email. Please help

Re: 2 step verification

BKNS27 — Sun, 14 Aug 2022 05:28:04 GMT

@Christiansmeu

Looks like you have been a member since March 29, 2021.

If your account is not Active (canceled) and you can't access your email.

You will need to purchase a new SIM and create a new account with an current email.

If you account is suspended and can't access your account, you will need to contact a CS_Agent to help you access your account

Re: 2 step verification

Timer — Sun, 14 Aug 2022 05:49:35 GMT

@Christiansmeu

open ticket with support team by CS_Agent to change email or set new password.

if you need to make payment you can go to Shell Stations to purchase vouchers

and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell: vouchers

Re: 2 step verification

darlicious — Sun, 14 Aug 2022 09:15:13 GMT

It may be easier for you to reactivate your plan by purchasing a voucher and adding it thru the 611/IVR system and contact customer support afterwards to change the email. However this will not work if your account is suspended via lost/stolen. Here are your payment options....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Re: 2 step verification

hughdyment9 — Sun, 14 Aug 2022 14:06:43 GMT

Yes I had a similar problem and did what this guy said here. It was a hassle and a pain but it worked!

Re: 2 step verification

Christiansmeu — Mon, 15 Aug 2022 21:05:56 GMT

Can I keep my same phone number though with this method?

Re: 2 step verification

BKNS27 — Tue, 16 Aug 2022 00:54:01 GMT

@Christiansmeu

If your account and SIM is cancelled, you can’t retrieve your old number. It goes into a pool for new members to pick your old number.

You can try calling your old number and see if anyone answers. If it hasn’t been assigned to anyone, contact a CS_Agent to see if you can get your old number back.

Re: 2 step verification

Christiansmeu — Tue, 16 Aug 2022 01:20:28 GMT

My account and sim are not canceled I just didn't pay yet for this month but it takes 3 months to completely lose your account t right? The problem is not only do I have no access to my account, but I lost my phone too. I bought a new Sim card and a payment voucher to bring my plan up to date. But how am I supposed to even pay for my plan with the voucher when I am locked out of my account and I don't have my phone to make the payment by calling either. I need my phone number to be active for 2 step verification but I don't have that phone or sim anymore. I need to make a payment but there is no way to even pay!!! And I need to transfer to this new Sim but I can't log in! Halp

Re: 2 step verification

BKNS27 — Tue, 16 Aug 2022 04:46:04 GMT

@Christiansmeu

Good that your account was not canceled. Since you don't have access to your phone or email, your only option is to contact a CS_Agent to help you access your account so you can change your SIM, pay with a voucher and keep your old number.

Re: 2 step verification

Timer — Tue, 16 Aug 2022 04:54:19 GMT

@Christiansmeu

call from any phone to Public Mobile.
# 1-855-478-2542
# 1-855-4PUBLIC
and enter your phone number and add your voucher see how at photo

Re: 2 step verification

Christiansmeu — Wed, 17 Aug 2022 04:02:22 GMT

I want to keep my same phone number though