topic Re: PUK LOCK in Get Support

PUK LOCK

Brickman236 — Sun, 14 Aug 2022 00:24:11 GMT

My phone is now asking for a PUK code and public mobile has no customer service line which you would call for any other provider.. so I tried to login with my email and it didn’t work, and when I typed in my email to send me a verification email for confirmation I get no email. Please help

Re: PUK LOCK

dust2dust — Sun, 14 Aug 2022 00:28:17 GMT

What is the exact message the phone is saying? Is it a Samsung phone? There are different PUK's.

Re: PUK LOCK

MrSpock — Sun, 14 Aug 2022 00:34:03 GMT

@Brickman236 Hi what type of Puk code?did you just activate an account or bring phone from anther provider?If so you may need to contact your previous provider to ask them to unlock your phone

Re: PUK LOCK

ZuckMark — Sun, 14 Aug 2022 00:29:10 GMT

100% digital company, you can try on get help with the chatbot:

https://www.publicmobile.ca/en/on/get-help

Re: PUK LOCK

softech — Sun, 14 Aug 2022 00:34:11 GMT

@Brickman236 what was the exact error message? There are in fact 3 main kinds of PUK code, depends on the error , there are different ways to get the PUK code

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,

call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed",

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If the message is "SIM network unlock PIN"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)

Re: PUK LOCK

Brickman236 — Sun, 14 Aug 2022 00:47:06 GMT

It says sim card is PUK-locked. -Emergency calls only

Re: PUK LOCK

RossN — Sun, 14 Aug 2022 01:11:47 GMT

@Brickman236

hi if you sim locked your phone

contact customer service.mentiom sim card puk

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: PUK LOCK

BKNS27 — Sun, 14 Aug 2022 01:37:10 GMT

@Brickman236

If your phone is unlocked then you will need a CS_Agent to get a SIM PUK.

They can be contact by creating a ticket on SIMon Chatbot or private message them.
Their working hours are from 6:00am to 10:00pm EST.

They will reply back by private messaging on top of this Community so keep your eyes on the envelope icon above.

Re: PUK LOCK

Brickman236 — Sun, 14 Aug 2022 01:29:12 GMT

Will they reply with the puk code? I have sent them all my info.

Re: PUK LOCK

softech — Sun, 14 Aug 2022 01:47:57 GMT

@Brickman236 wrote:
Will they reply with the puk code? I have sent them all my info.

@Brickman236 They usually reply in 2 hours or so.

But giving it is late at night, they might reply tomorrow instead.

If you don't hear anything tomorrow noon time, message them again

Re: PUK LOCK

Brickman236 — Sun, 14 Aug 2022 01:57:52 GMT

Thank you. I will wait on there reply!

SIM PUK LOCKED

Brickman236 — Sun, 14 Aug 2022 23:49:33 GMT

My sim is puk locked

i tried to reach out to a car agent but there asking for an account #. An email address associated to the account & I don’t have that Rightnow so how can I get the puk code without that

Re: SIM PUK LOCKED

Brickman236 — Sun, 14 Aug 2022 23:51:14 GMT

To an cs agent**

Re: SIM PUK LOCKED

Timer — Sun, 14 Aug 2022 23:52:41 GMT

@Brickman236

where to find your PUK >> http://publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

resend private message CS_Agent maybe them not see your ticket.

Re: SIM PUK LOCKED

hairbag1 — Sun, 14 Aug 2022 23:51:49 GMT

The CSA's are the only ones who can help in that. You'll need to provide all the info they ask for.

Re: SIM PUK LOCKED

softech — Mon, 15 Aug 2022 00:04:16 GMT

@Brickman236 what is the exact erroe? There are different PUK , is yours about SIM card PUK?

If it is SIM card PUK, the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed",

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,

call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is "SIM network unlock PIN"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)

Re: SIM PUK LOCKED

Timer — Mon, 15 Aug 2022 00:11:29 GMT

@Brickman236

go on tup your Private Messenger Preferences - My settings - Community (publicmobile.ca)
Turn on private messages > put check mark,

Receive email notifications for new private messages > put check mark,

and prsee save.

i will test you cna get Private Messenger or not ?

Re: SIM PUK LOCKED

BKNS27 — Mon, 15 Aug 2022 01:29:53 GMT

@Brickman236

Did you asked the same request yesterday?

Your account will be shown on your account under Profile.

Re: SIM PUK LOCKED

Brickman236 — Tue, 16 Aug 2022 10:59:21 GMT

Hey it is a sim puk lock code, but I still know my pin code too.. I just can’t get to the pin code. It’s asking for a puk code now