topic Re: data add-ons not working in Get Support

data add-ons not working

chalmets — Sat, 13 Aug 2022 22:15:29 GMT

Hi there,

I have an add-on if data for more than 1gb but i still don't have any data connection on my phone (h+,3g,4g)

Thanks

Re: data add-ons not working

computergeek541 — Sat, 13 Aug 2022 22:17:37 GMT

@chalmets wrote:
I have an add-on if data for more than 1gb but i still don't have any data connection on my phone (h+,3g,4g)

Was data working on your plan before? Check your account to see if a roaming add-on may have been purchased by mistake instead of a dometic-use data add-on.

Re: data add-ons not working

darlicious — Sat, 13 Aug 2022 22:19:01 GMT

@chalmets

What is the make and model of your phone?

Re: data add-ons not working

dust2dust — Sat, 13 Aug 2022 22:21:02 GMT

Cellular/mobile data turned on? Maybe restart phone too.

Re: data add-ons not working

esjliv — Sat, 13 Aug 2022 22:58:39 GMT

@chalmets try toggling into/out of airplane mode.