topic Re: update email address in Get Support

update email address

fastraver — Sat, 13 Aug 2022 22:26:22 GMT

So my current email address on my Public account had been locked out. So I can change everything on the profile. I need to change me email address. Why is this so difficult? I was able to do it with my Babk and Amazon. But here, it seems I can get water from a stone before getting help to change my email address.

Is there any support that can help?

Re: update email address

RossN — Sat, 13 Aug 2022 14:54:11 GMT

@fastraver Hi to change self serve email

contact a cs agent so they can update your info for you

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: update email address

fastraver — Sat, 13 Aug 2022 14:56:16 GMT

Okay. Will try.

Re: update email address

fastraver — Sat, 13 Aug 2022 18:03:35 GMT

3 hours later and I sent another request. They keep trying to use the wrong email address.

Re: update email address

esjliv — Sat, 13 Aug 2022 20:07:58 GMT

That's too bad...🙄. Keep at them until they get it correct @fastraver .

Re: update email address

fastraver — Sat, 13 Aug 2022 20:22:31 GMT

This has been resolved

Re: update email address

esjliv — Sat, 13 Aug 2022 20:24:20 GMT

Perfect glad CSA got back to you @fastraver ! Perhaps select @RossN 's post as a solution, as I believe CSA got your email changed successfully now.

Re: update email address

fastraver — Sat, 13 Aug 2022 22:30:59 GMT

So if anyone alse has issues. Please check the solution post below. Follow the instructions. Some one will help.