topic Re: no internet connection in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/no-internet-connection/m-p/859934#M582701 <P>Did you turn on mobile data? <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> Do you have data left to use? Likely a problem with APN. Are you able to edit or add APN settings?</P> Sat, 13 Aug 2022 14:00:47 GMT dust2dust 2022-08-13T14:00:47Z no internet connection https://productioncommunity.publicmobile.ca/t5/Get-Support/no-internet-connection/m-p/859933#M582700 <P>Moved&nbsp; old SIM card to new&nbsp; phone UMIDIGI f3S ( unlocked) and no internet connection.</P> Sat, 13 Aug 2022 13:57:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/no-internet-connection/m-p/859933#M582700 marek1 2022-08-13T13:57:57Z Re: no internet connection https://productioncommunity.publicmobile.ca/t5/Get-Support/no-internet-connection/m-p/859934#M582701 <P>Did you turn on mobile data? <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> Do you have data left to use? Likely a problem with APN. Are you able to edit or add APN settings?</P> Sat, 13 Aug 2022 14:00:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/no-internet-connection/m-p/859934#M582701 dust2dust 2022-08-13T14:00:47Z Re: no internet connection https://productioncommunity.publicmobile.ca/t5/Get-Support/no-internet-connection/m-p/859935#M582702 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/248453">@marek1</a>&nbsp; hi there, do you mean internet or data? Does calling and texts work okay?</P><P>&nbsp;</P><P>It data, try 1 or more of the below:</P><UL><LI>restarting your phone with sim insde</LI><LI>toggle into / out of airplane mode</LI><LI>remove and reinsert your sim card</LI><LI>perform a reset of your device's network settings</LI><LI>check apn settings:&nbsp;<A href="https://apn-canada.gishan.net/en" target="_blank">https://apn-canada.gishan.net/en</A></LI></UL> Sat, 13 Aug 2022 14:01:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/no-internet-connection/m-p/859935#M582702 esjliv 2022-08-13T14:01:31Z Re: no internet connection https://productioncommunity.publicmobile.ca/t5/Get-Support/no-internet-connection/m-p/859937#M582704 <P>Does other services work? SMS/calls?</P><P>Check if DATA is On.</P> Sat, 13 Aug 2022 14:17:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/no-internet-connection/m-p/859937#M582704 Yummy 2022-08-13T14:17:24Z Re: no internet connection https://productioncommunity.publicmobile.ca/t5/Get-Support/no-internet-connection/m-p/860036#M582789 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/248453">@marek1</a>&nbsp;</P><P>tried your SIM card in other deivce is working fine,</P><P>&nbsp;</P><P>then&nbsp;those brand device need to do factory reset&nbsp;&nbsp;<STRONG><A href="http://devicesfaq.com/en/reset/umidigi-a3s" target="_self">How to Factory reset.</A></STRONG></P> Sat, 13 Aug 2022 18:10:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/no-internet-connection/m-p/860036#M582789 Timer 2022-08-13T18:10:16Z