topic cannot submit a ticket in Get Support

cannot submit a ticket

graybo — Sat, 13 Aug 2022 10:40:27 GMT

hi I have spent an hour trying to submit a ticket. it says my phone number is not valid even though I am logged in I had an issue with vouchers and I need to get it resolved by tonight. can you help me please so I can submit a ticket it will not validate via text or by logging into my account

Re: cannot submit a ticket

softech — Sat, 13 Aug 2022 11:00:48 GMT

@graybo are you having service with PM now? or you have not pay for the service for sometime? Accounts that have not paid for 90 days since suspension would have been closed permanently

And you are basically trying to login and unable to do so, please open ticket with PM Support in one of the 2 methods below

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: cannot submit a ticket

cellphoneuser1 — Sat, 13 Aug 2022 11:14:30 GMT

@graybo wrote:
hi I have spent an hour trying to submit a ticket. it says my phone number is not valid even though I am logged in I had an issue with vouchers and I need to get it resolved by tonight. can you help me please so I can submit a ticket it will not validate via text or by logging into my account

Try the voucher later today. Vouchers can take time to become valid before they get accepted.

Re: cannot submit a ticket

darlicious — Sat, 13 Aug 2022 11:20:33 GMT

@graybo

What problem are you having with your vouchers? You can also read thru the info and links in the following post.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

At the bottom you can choose the second option to send a private message to customer support just click on the spoiler in that post for the link.

Did you try more than twice to add one or more vouchers? You must wait one hour before your next two attempts....its easier to add them thru 611.

Re: cannot submit a ticket

Timer — Sat, 13 Aug 2022 17:46:54 GMT

@graybo

some vouchers is take 24 hr to activated.

call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,to add it

still not working contact support team by CS_Agent