topic Re: Add on in Get Support

Add on

Ruthann1234 — Sat, 13 Aug 2022 05:31:13 GMT

I have added funds to my account and am trying to add on US package with data ….. for over a few days it will not let me add the add on tho my plan. It says oooops something went wrong and try again later. This is very frustrating as I am travelling. Please help.

Re: Add on

JK8 — Sat, 13 Aug 2022 05:33:37 GMT

@Ruthann1234

Try clearing your browser cache and cookies. Close browser and then open a new window in incognito. Try chrome.

Re: Add on

Timer — Sat, 13 Aug 2022 05:34:00 GMT

@Ruthann1234

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and buy it Add-ons for U.S roaming 10 day package when visit U.S

Re: Add on

dust2dust — Sat, 13 Aug 2022 05:37:34 GMT

Another option is that if you've added money and you know your 4 digit account pin then you can dial 611 and add the roaming add-on. Or 1-855-4pu-blic.

Re: Add on

Timer — Sat, 13 Aug 2022 05:54:11 GMT

@Ruthann1234

as mention by @dust2dust

there other option to buy it Add-ons U.S roaming 10 day package, but before enter the bordering U.S.

to you have a service.

call *611 press 2 and 3 and see at photo which add-ons roaming you want to buy it, and you need your 4 digit PIN.

Re: Add on

darlicious — Sat, 13 Aug 2022 12:21:52 GMT

@Ruthann1234

It may just be easier for now while the IT department works on fixing all of the self serve glitches for you to use the 611/IVR system to buy US Roaming add ons (as previously mentioned.) You still have to wait out the 24 hours between add on expiry to purchase the same US Roaming add on. More info below...

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202