topic Error: 6ut1: the number you are calling is not in service in Get Support

Error: 6ut1: the number you are calling is not in service

funnybones — Wed, 17 Aug 2022 13:29:04 GMT

Hi,

When I try calling certain numbers that I know to be active and working, I get the pre-recorded error message:

"Errorcode 6ut1: The number you are calling is not in service" or something thereabouts.

Also, in the past there have been instances of text messages not having been delivered to a friend both from my and my wife's phones.

Can anyone from Public Mobile customer support help?

At this point I am deeply disappointed with public mobile's service and looking to switch to another service provider.

Thanks.

Warm regards,

VT.

Re: Error: 6ut1: the number you are calling is not in service

Timer — Sat, 13 Aug 2022 01:24:04 GMT

@funnybones

add 1 in front of area code

and rebooting device.

Edit: if you tried to text MMS, then you need to turn on data mobile.

Re: Error: 6ut1: the number you are calling is not in service

will13am — Sat, 13 Aug 2022 01:22:12 GMT

@funnybones , this is often associated with some sort of network issue. Give it a bit of time and retry the call.

Re: Error: 6ut1: the number you are calling is not in service

funnybones — Sat, 13 Aug 2022 01:27:21 GMT

tried rebooting device, now saved the number with a leading 1, will have to check if that works.

Re: Error: 6ut1: the number you are calling is not in service

softech — Sat, 13 Aug 2022 01:32:21 GMT

@funnybones are you getting this with one particular number only? or other numbers as well?

Re: Error: 6ut1: the number you are calling is not in service

hairbag1 — Sat, 13 Aug 2022 01:45:04 GMT

@funnybones...which city / province are you referring to when you say texts haven't been delivered. What city you calling that results in 6UT1 message ?

BTW...PM uses Telus infrastructure so if you're thinking it's better service there...you'll find similar service at Telus. Before you tap out...lets see if there's some answer to your issues....it might not be a PM / Telus problem at all.

Re: Error: 6ut1: the number you are calling is not in service

DoctorG — Sat, 13 Aug 2022 01:51:49 GMT

When I had this before it was calling out-of-area numbers and I had the numbers in my phone entered as 416xxxxxxx. I changed them to +1416xxxxxxx and it worked fine. I'm not sure why they worked fine other times though.

Re: Error: 6ut1: the number you are calling is not in service

Korth — Sat, 13 Aug 2022 02:07:47 GMT

Switchboard is busy or cannot properly route your call.

Dial with 1 (or +1) in front of number, 1-xxx-xxx-xxxx for anywhere in Canada. All current Public Mobile plans include Canada-wide outgoing calls ($15 plan is limited, all others are unlimited). Some legacy Public Mobile plans only included Province-wide outgoing calls. If your plan doesn't include (enough) Canada-wide minutes then the $5 500-minute Canada-wide Talk add-on is a good deal at $0.01 per minute - unused add-on minutes will stay on account across billing cycles until they're all consumed.

Re: Error: 6ut1: the number you are calling is not in service

esjliv — Sat, 13 Aug 2022 20:21:29 GMT

I believe this is also network related (either on your end or the recipients end).

Try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily), see if that helps complete the calls.