topic Re: Lost Sim card in Get Support

Lost Sim card

rmattoo — Fri, 12 Aug 2022 17:24:15 GMT

How can I get a replacement Sim card for the same connection number I have?

Re: Lost Sim card

Meow — Fri, 12 Aug 2022 17:26:20 GMT

Buy new PM SIM card.

Re: Lost Sim card

BKNS27 — Fri, 12 Aug 2022 17:46:42 GMT

@rmattoo

Just login to your account and go to your Profile section and click on Change SIM Card.

Re: Lost Sim card

Timer — Fri, 12 Aug 2022 18:20:35 GMT

@rmattoo

get new SIM card from any store Telus or Koodo or online Sim Card

your phone number in your account just Login Page

go Profile and change SIM number and press save and insert in your device.

Re: Lost Sim card

darlicious — Fri, 12 Aug 2022 19:22:25 GMT

@rmattoo

Unfortunately public mobile has made it much harder to easily replace your sim card at a local retail location. They are now for sale at the retail level at corporate koodo and telus stores. The MSRP is $10+tax. Use the "Find a store" link to see if there is a location near you. Toggle the list option of the map for specific store details and call ahead to ensure they have pm sim cards in stock.

https://www.publicmobile.ca/en/on/store-locator

Or your other option is to purchase them online from public mobile. If they are half price then I would buy two as its always a good idea to have a spare on hand especially now since they are much more difficult to obtain. Shipping can take 3 days to 3 weeks. If it takes longer than promised to ship to you once it arrives make a note of its arrival date and once you perform a sim swap in your account contact customer service for a credit for the amount of time you had active service that you could not use while you awaited your overdue replacement sim card. Not a big deal if its one or two days but one or two weeks is unacceptable.

http://publicmobile.ca/en/on/sim-card

Re: Lost Sim card

jchen7 — Sat, 13 Aug 2022 00:32:34 GMT

Buy a new SIM card via Public Mobile's website. After that, go to your profile settings and click Change SIM Card.

Re: Lost Sim card

CountyDownIeUk — Sat, 13 Aug 2022 00:34:51 GMT

PM sells on Amazon too....will be faster.