topic Re: Refund Please in Get Support

Refund Please

istrivial — Fri, 12 Aug 2022 23:11:45 GMT

Re: Refund Please

Timer — Fri, 12 Aug 2022 22:32:09 GMT

@istrivial

in here no Refund.

Re: Refund Please

MrSpock — Fri, 12 Aug 2022 22:33:53 GMT

@istrivial Hi sorry once you leave your account is closed permanently there are no refunds

Re: Refund Please

Meow — Fri, 12 Aug 2022 22:38:54 GMT

You cannot get money back.

When you ported out your number, your PM account is immediately closed and everything related to account (rewards, add-ons, extra $) forfeited.

Re: Refund Please

Korth — Fri, 12 Aug 2022 22:48:10 GMT

@istrivial

Public Mobile (like all other prepaid providers) doesn't normally issue refunds or pro-rates on unused plans.

And if you've completed a mobile number port then your previous subscription (your Public Mobile Self-Serve account) would automatically be terminated as part of the process. Any available funds, available minutes/data, unused add-ons/promos, and rewards/points attached to the account would be permanently lost. The SIM card would also be permanently deactivated. If you ever decide to return to PM after your PM account is terminated then you'll basically be a "new customer" - you'll have to buy a new PM SIM card and start with nothing all over again.

You can still try requesting your refund by sending private message to PM's CSAs (they don't really read these community forum posts) or by opening a support ticket with the stupidbot.

Probably a waste of time but it never hurts to ask, I think some people have gotten refunds here before.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

https://publicmobile.ca/en/on/chatbot

Re: Refund Please

JL9 — Fri, 12 Aug 2022 22:42:04 GMT

Unfortunately as people have said it's prepaid and you will not get those funds back. PM has never had that option, although they used to let people send surplus balances to other PM accounts but they don't even allow that anymore.

Re: Refund Please

jchen7 — Sat, 13 Aug 2022 00:31:25 GMT

Sorry, with Public Mobile, that's pretty much impossible. 😞