topic Re: Hello peeps in Get Support

Hello peeps

Juic3Boxx88 — Fri, 12 Aug 2022 21:41:40 GMT

Can someone tell me how to contact a real person at public so I can speak to a representative about getting my original number and account back I need it in order to log into my gmail so it's kinda important t.i.a

Re: Hello peeps

Meow — Fri, 12 Aug 2022 21:53:10 GMT

Nope, no live person contact at PM. And if your account has been closed and account lost, no way to get it back.

The only way:

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Re: Hello peeps

Timer — Fri, 12 Aug 2022 22:00:36 GMT

@Juic3Boxx88

Here to contact support team by private message CS_Agent

Re: Hello peeps

dust2dust — Fri, 12 Aug 2022 22:10:37 GMT

Did you let it fully deactivate after 90 days? If not then you should be able to get it going again yourself. When was your last payment?

If it has fully deactivated then reply back with the first 6 digits and we can see where it's from. If it's a Telus family phone number then maybe you might get it back. The account would be gone though. You would need to start from scratch.

Re: Hello peeps

JL9 — Fri, 12 Aug 2022 22:44:01 GMT

There isn't a phone number but a private message to a CSA will be with a live person. They can look into this for you but if it is over 90 days and if it wasn't an original PM/Telus #, chances may be pretty slim. Have you called the number to see if anyone answers or if it is out of service?