topic Re: Lost data in Get Support

Lost data

vicnancylianga — Fri, 12 Aug 2022 14:35:22 GMT

We purchased add on data of 1 GB and about 3 hours later without using the data much 74% of data was gone and we usually use 250mb in a month.
How do we get back the lost data?
Nancy

Re: Lost data

hairbag1 — Fri, 12 Aug 2022 14:44:18 GMT

Did you receive a text saying you've used that much data...That text could be mistaken. Log in to your acct and see how much data is remaining.

edits

Re: Lost data

Meow — Fri, 12 Aug 2022 15:01:53 GMT

Did you check your account (using computer)? Do you see transaction for 1GB? Did your CC get charged?

Usage report through account is the most accurate data/calls/sms tracking.

Re: Lost data

Timer — Fri, 12 Aug 2022 19:56:39 GMT

@vicnancylianga

turn off all apps background.

It is very difficult to prove you lost data, but maybe you have away to prove it

then contact support by private message CS_Agent with all prove photos.