topic Re: Can’t log it in Get Support

Can’t log it

Taeryn123 — Fri, 12 Aug 2022 17:27:12 GMT

I cannot log into my account and I’ve tried changing the password and it says I’ve reached my max log in attempts

Re: Can’t log it

hairbag1 — Fri, 12 Aug 2022 17:34:48 GMT

Try again in about an hour.

Let us know if that works or not.

Re: Can’t log it

BKNS27 — Fri, 12 Aug 2022 17:43:22 GMT

@Taeryn123

Try clearing your cache, cookie and go incognito on your browser then try login to your account.

Re: Can’t log it

dabr — Fri, 12 Aug 2022 17:44:08 GMT

@Taeryn123 On your next login attempt, make sure to clear your browser cache/cookies and use privacy/incognito mode or another browser.

Re: Can’t log it

Timer — Fri, 12 Aug 2022 18:10:17 GMT

@Taeryn123

close all browser or open from other machine then Reset Password

after you reset password then use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

if still can't then contact support team by CS_Agent to reset.

Re: Can’t log it

wisekal — Fri, 12 Aug 2022 19:26:20 GMT

Starting to think there is a technical problem. There are 2 other posts I've also found regarding the same issue. I also cannot log into certain accounts. Hopefully resolved soon.