topic Re: System won't let me update my card in Get Support

System won't let me update my card

mstarrd — Fri, 12 Aug 2022 15:24:59 GMT

Please help!!! For three days now I've been trying to put information for my new credit card into the system. My old card is expired so my phone plan has expired. The new card is activated. Every time I try it just says "oops! Something went wrong, try again later." I'm travelling right now and I really need cell service!

Re: System won't let me update my card

hairbag1 — Fri, 12 Aug 2022 15:28:57 GMT

Stop at Shell Gas or Walmart and get payment vouchers...then dial 611 to add them to your acct.

Deal with cc when you get home on a laptop.

Re: System won't let me update my card

Meow — Fri, 12 Aug 2022 15:31:04 GMT

Try different browser and use computer (not phone) to update CC info. Clean cookies and cache.

If everything fails again, contact agent. Maybe you triggered CC fraud lock and are not able to to update.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Re: System won't let me update my card

Timer — Fri, 12 Aug 2022 19:17:36 GMT

@mstarrd

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,