topic Re: The email address I used at sign up wasn't valid at store. How do I enter another email address in Get Support

The email address I used at sign up wasn't valid at store. How do I enter another email address for

Skytesengel — Fri, 12 Aug 2022 16:18:02 GMT

When I signed up for public at store I must not have gotten the email address signed up properly. How do I get my rewards points added to a new email account and sign up a new email account?

Re: The email address I used at sign up wasn't valid at store. How do I enter another email address

dabr — Fri, 12 Aug 2022 16:58:10 GMT

@Skytesengel To have your self serve account email changed, submit a ticket to customer support via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edit: If you need to change the email on your community account and settings. You can change your email by yourself there. To be eligible for any community rewards requires that you have the same email address for both self serve and community accounts.

edit: oops, sorry I forgot say how to change the community account email. Click your avatar top right, select settings and then change the email (if needed) that appears there or add one if you haven't to date.

Re: The email address I used at sign up wasn't valid at store. How do I enter another email address

Meow — Fri, 12 Aug 2022 17:22:45 GMT

Self-serving account and Community emails have to be identical in order to receive Community rewards. For all other rewards, it does not matter.

See which site has correct email and sync it.

Re: The email address I used at sign up wasn't valid at store. How do I enter another email address

BKNS27 — Fri, 12 Aug 2022 17:52:51 GMT

@Skytesengel

You must have activated the SIM awhile back because store activation is no longer offered.

Contact a CS_Agent to help you access your account.