topic Issue getting into My Account in Get Support

Issue getting into My Account

Robbins — Fri, 12 Aug 2022 23:12:21 GMT

Displays the following error:

{

"message":"Request header or cookie too large"

}

Re: Issue getting into My Account

Meow — Fri, 12 Aug 2022 17:11:43 GMT

Ha. That is a new one 😉

Try to use different browser, clear cache, delete cookies.

Refresh multiple times...

Re: Issue getting into My Account

softech — Fri, 12 Aug 2022 17:17:58 GMT

@Robbins usually with this error, you only need clear cache and try again

If that fails, try to use incognito mode or try a different browser , Edge/Firefox/Chrome

Re: Issue getting into My Account

Timer — Fri, 12 Aug 2022 18:30:07 GMT

@Robbins

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

or open ticket with support team by CS_Agent to change email or set new password.

Re: Issue getting into My Account

esjliv — Sat, 13 Aug 2022 21:26:04 GMT

@Timer wrote:
@Robbins
tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,
To Login Page

or open ticket with support team by CS_Agent to change email or set new password.

Hi @Timer , so 2 posters before you (over 1 hour before you posted) already said the same thing as your first statement.

And, I am curious, why are you suggesting to have OP change their email or password. There is no issue with either of these things in this case. Seems like a browser/site issue only, and that's it.

Best to just leave posts alone if nothing valuable can be added to OP's question/issue. And repeating does not help the thread.

Re: Issue getting into My Account

dabr — Sun, 14 Aug 2022 16:57:18 GMT

@esjliv perhaps, because old habits die hard? 😉