topic Re: another account in Get Support

another account

nehe — Tue, 02 Aug 2022 15:06:41 GMT

Hello,

I need to set up another account for my mom's phone and I'm having difficulty with that. Can I add her to my account or do I need to set one up for her separately?

Re: another account

RossN — Tue, 02 Aug 2022 15:21:38 GMT

@nehe hi you need a separate email for each account

Re: another account

BEER — Tue, 02 Aug 2022 15:25:38 GMT

A separate email is required per account. You could make an alias email address to your main email and then you would get all emails relating to your PM accounts in your in-box.

Re: another account

hTideGnow — Tue, 02 Aug 2022 15:27:41 GMT

Morning @nehe you need a different email address to activate the new account. There is no family account here for easy management 😞

Re: another account

CountyDownIeUk — Tue, 02 Aug 2022 15:47:55 GMT

1 account =

1 Account #

1 SIM/Phone Number

1 unique email address or email alias

Each phone number is a stand alone account.

Re: another account

Meow — Tue, 02 Aug 2022 15:49:00 GMT

You cannot add your mom to your account. Each PM account is independent and require unique email to create.

You CAN use same credit card for both accounts.

What kind of issues you have creating account? Do you already have SIM?

Did you try different browser?

Re: another account

BKNS27 — Tue, 02 Aug 2022 16:38:29 GMT

@nehe

You can only setup one number to one account so this means one account per one email address.

If your mom doesn’t have an email address, you will need to create one for her but you can make monthly payment with your CC if you wish.

Re: another account

Luddite — Fri, 12 Aug 2022 16:34:13 GMT

@nehe Unless you mom will manage troubleshooting herself, set up her account with an email address that you can receive.