topic Re: add ons in Get Support

add ons

maggi_301 — Fri, 12 Aug 2022 03:48:21 GMT

I added Canada wide talk booster 500 and it isnt showing up in my account as an add on. I have a receipt for it so I know I paid for it. I assumed this would give me 500 Canada wide minutes. Was I mistaken? Thanks for any help I can get.

Re: add ons

Timer — Fri, 12 Aug 2022 03:53:32 GMT

@maggi_301

can tried rebooting device,

go to your account do you see that amount at Available Fund,
if yes then go rebuy it again.

if still not see it contact support team by CS_Agent

Re: add ons

dust2dust — Fri, 12 Aug 2022 03:56:25 GMT

Use another device or browser. Maybe click the little spinner refresh button lower down under the add-ons list. Don't re-buy it if you see it in your payment history.

Re: add ons

darlicious — Fri, 12 Aug 2022 10:29:13 GMT

@maggi_301

Are you out of minutes? Reboot your phone and make a phone call. Does it connect? If so then you if cannot see the add on in your account its due to a glitch currently affecting some users accounts.

Re: add ons

maggi_301 — Fri, 12 Aug 2022 13:41:25 GMT

hi. thanks for your reply. yes I am out of minutes. that is why i bought the add on. i restarted my phone as you said, and it worked! but i tried that a few times yesterday and it didnt work, so maybe it takes quite a bit of time. either way, thank you very much

Re: add ons

darlicious — Fri, 12 Aug 2022 18:21:37 GMT

@maggi_301

Your welcome. It should have worked right away but with the glitchy new self serve accounts who knows? Hopefully they get the wrinkles ironed out soon.