topic Re: Did not receive authorization text in Get Support

Did not receive authorization text

alexpd — Sat, 16 Jul 2022 23:21:25 GMT

Hi,

I activated my sim card online yesterday and wanted to transfer my number from my old carrier. I did not receive an authorization text and I still have service from my old carrier. How do I confirm if the request/porting went through? I am switching from Telus.

Many thanks.

Re: Did not receive authorization text

Timer — Sat, 16 Jul 2022 17:16:30 GMT

@alexpd

contact to support team by CS_Agent

Re: Did not receive authorization text

dabr — Sat, 16 Jul 2022 17:18:02 GMT

@alexpd If you missed the transfer text and were unable to respond with a YES within the 90 minutes window, then you to ask the old provider to resend the transfer text. Keep that account active until the number transfer is complete. I'll private message the Telus porting # (check message box top right) for you to call and request the transfer request be resubmitted.

Re: Did not receive authorization text

BKNS27 — Sat, 16 Jul 2022 17:20:20 GMT

@alexpd

Did you leave your Telus SIM I your phone while waiting for the text? There is a 90 minute window for you to reply to the text.

If you missed this step or didn’t reply in time.

You will need to contact a CS_Agent by typing in create a ticket on SIMon Chatbot or private message them on this Community.

Re: Did not receive authorization text

Yummy — Sat, 16 Jul 2022 17:21:25 GMT

Did you keep OLD SIM in your phone? After requesting porting old SIM has to stay in the phone to receive SMS from OLD provider.

To resubmit port request call number provided by @dabr or contact agent.

Re: Did not receive authorization text

alexpd — Sat, 16 Jul 2022 17:22:16 GMT

Yes, I left the SIM in and waited but never received a text.

Re: Did not receive authorization text

softech — Sat, 16 Jul 2022 17:26:22 GMT

@alexpd there is a porting Support team you can call and Talk to live support. I will message you the number. Please check your Community Inbox, envelope icon on top right

Re: Did not receive authorization text

BiancaK1 — Fri, 12 Aug 2022 13:30:51 GMT

I have a very similar issue. Can u message me the number also?

Re: Did not receive authorization text

Shirleytat — Sat, 21 Oct 2023 02:28:00 GMT

I’m also having this problem, is there a number to call?

Re: Did not receive authorization text

softech — Sat, 21 Oct 2023 02:44:25 GMT

@Shirleytat

sent