topic Re: Password change in Get Support

Password change

terrismj — Fri, 12 Aug 2022 12:30:14 GMT

When attempting to change password I get the following message... There was an error resetting your password. Please try again later

Re: Password change

computergeek541 — Fri, 12 Aug 2022 12:34:49 GMT

Clear your web broeser cache and then close the browser. Restart the browser and try again.

Re: Password change

MrSpock — Fri, 12 Aug 2022 12:35:16 GMT

@terrismj hi try clearing your cache or try a different browser in ingognito or secret mode also try a different device to sign in , reboot your device

Re: Password change

terrismj — Fri, 12 Aug 2022 12:50:47 GMT

Different PC, OS, Browser, and Router. Still the same error.

Re: Password change

MrSpock — Mon, 29 Aug 2022 18:16:57 GMT

@terrismj there may be an issue with the site right now wait an hour or ask a cs agent to reset your account, to contact a cs agent you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Password change

terrismj — Fri, 12 Aug 2022 12:57:42 GMT

Different PC, OS, Browser, and Router. Still the same error.

Re: Password change

wisekal — Fri, 12 Aug 2022 19:28:15 GMT

A lot of people experiencing the same issues. Did you ever get yours resolved?

I am having login issues. Can't reset passwords. Seen multiple others posting too.

Re: Password change

Timer — Fri, 12 Aug 2022 20:15:37 GMT

@terrismj

close all browser and tried use browser from computer,

and clear cache and cookies and use one page inPrivate mode,

check browser is up to date.