topic Re: Sim card not working in Get Support

Sim card not working

Icoenk — Fri, 12 Aug 2022 04:00:12 GMT

I just bought a sim card and activated a plan, but when i tried to put the sim card in, my phone didn't recognize the sim card as if it is not activate. Thus, there is no service provided in the phone. It will be appreciated if you would help this matter. Thank you very much.

Re: Sim card not working

Timer — Fri, 12 Aug 2022 04:04:41 GMT

@Icoenk

do you get new number or port in.

what your device brand and model.

Re: Sim card not working

Timer — Fri, 12 Aug 2022 04:08:38 GMT

@Icoenk

use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

account status is Active.

Re: Sim card not working

softech — Fri, 12 Aug 2022 04:20:52 GMT

@Icoenk do you see any error on the status? "SIM not provisioned", "No network", "No Sim"?

do you have another phone to test the sim card?

But it is very likely it is a sim provisioning problem. It is an easy fix for PM, you just need to get the ticket opened, and likely wait till morning for PM support to get to the ticket. To open ticket:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Sim card not working

BKNS27 — Fri, 12 Aug 2022 06:26:51 GMT

@Icoenk

If you picked a new number and not porting your old number over to PM.

Try rebooting your phone by holding down the power button and powering off then power it back on with the SIM in your phone.

Re: Sim card not working

darlicious — Fri, 12 Aug 2022 10:19:19 GMT

@Icoenk

If possible test the pm sim card by putting it in another unlocked phone. If it does not work in that phone then it's likely the pm SIM card did not provision correctly upon activation. Contact customer support as previously provided. If the sim card does connect to public mobile in another phone then it's a device issue. What is the make and model of your phone? Could it be locked to your previous provider? Can you borrow someone else's sim card to test in your phone?