topic Re: US talk-text in Get Support

US talk-text

DougM2 — Fri, 12 Aug 2022 02:22:48 GMT

I am in the US and have the US Roam-Talk Text 250 Data plan, but I cannot make or receive phone calls. I have enabled Data Roaming.

Re: US talk-text

Community_QA — Fri, 12 Aug 2022 02:23:53 GMT

@DougM2 Try to connect to T-Mobile. This is the only one that can provide you voice now

Re: US talk-text

Timer — Fri, 12 Aug 2022 02:27:40 GMT

@DougM2

Troubleshooting: http://publicmobile.ca/en/on/get-help/articles/us-roaming

Re: US talk-text

DDM69 — Fri, 12 Aug 2022 02:38:15 GMT

Di you add funds to your account to cover the cost of the US plan?

Re: US talk-text

esjliv — Fri, 12 Aug 2022 02:45:15 GMT

@DougM2 addons will only work if your public mobile account is Active. So make sure of that.

Is this the first 'Roam-Talk Text 250 Data plan' you added to your account since in the USA?

Try restarting your phone, or perform a reset of the device's network settings to help you get connected to the right network.

Re: US talk-text

JL9 — Fri, 12 Aug 2022 02:49:07 GMT

The roaming add ons have been very hit and miss due to the 3G shutdowns in the US, did you do both steps of the add on process?

Re: US talk-text

computergeek541 — Fri, 12 Aug 2022 02:51:11 GMT

@JL9

There is no longer any two-step add-on procedure. It's all done in one action.

Re: US talk-text

DougM2 — Fri, 12 Aug 2022 03:26:13 GMT

Thanks for all the suggestions, but:

1. I'm connected to T-mobile.

2. I have looked at http://publicmobile.ca/en/on/get-help/articles/us-roaming, but none of the suggestions worked, including a check of the Access Point info.

3. My Public Mobile is up-to-date and active.

4. I paid for the US talk-text and got a receipt. I've used it before successfully.

5. I rebooted the phone and reset the network settings.

Still no dial tone when I call.

Re: US talk-text

darlicious — Fri, 12 Aug 2022 03:29:05 GMT

@DougM2

Check for 2G network coverage in your area by using the link to the coverage map in this post. Choose T-Mobile and GSM.

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202

Otherwise download textnow or fongo on wifi and choose a canadian phone # so you can use this for calls while on wifi or mobile data.

Re: US talk-text

Timer — Fri, 12 Aug 2022 03:39:36 GMT

@DougM2

turn off device and take SIM card out and after 5min reinsert back on. or do you other device you can tried SIM in.

Q, that Add-ons you buy it the first time or second time.

if still not working contact support team by CS_Agent to check out.

Re: US talk-text

JL9 — Fri, 12 Aug 2022 22:39:36 GMT

Well that's at least one good thing with the new overhaul, let's hope they can iron out the other kinks