topic Re: Everything broken on new version of Self Serve in Get Support

Everything broken on new version of Self Serve

meghelps — Fri, 12 Aug 2022 03:09:27 GMT

The new "my account" page loads but if I click on Plans/Add Ons, Payments, Rewards, Profile etc they all lead to a 404 page that reads:

"Sorry, we didn’t find what you were looking for.
Looks like the page you are looking for is unavailable or undergoing maintenance. (Error Code : 404)

Go to My Account Page"

If I click on the "go to my account page" link, it just takes me to the 404 page again.

How new is this revamped site? I need to access my billing history, hoping this hasn't been going on for a while.

Re: Everything broken on new version of Self Serve

meghelps — Fri, 12 Aug 2022 03:11:52 GMT

Ah, I just figured out a workaround. The buttons are leading to links that have double /account/ sublinks in the url, so you change it from:

https://selfserve.publicmobile.ca/en/account/account/my-payment

to:

https://selfserve.publicmobile.ca/en/account/my-payment

And it works. Hopefully that helps someone out while they fix this!

Re: Everything broken on new version of Self Serve

darlicious — Fri, 12 Aug 2022 03:20:36 GMT

@meghelps

Now that's a self solution! You can download your last 12 months of your billing history ascwell as the last 90 days of your usage just dont filter the usage type as its broken as well.

Re: Everything broken on new version of Self Serve

popping — Fri, 12 Aug 2022 03:23:35 GMT

@meghelps

The way to fix that issue is logoff the current session and login again. Everything works after that.

BTW, I am using Windows 10 Firefox. Chrome hates the new portal. I never get Chrome working repeatedly.

Re: Everything broken on new version of Self Serve

softech — Fri, 12 Aug 2022 03:34:59 GMT

@meghelps interesting find. But i don't have that problem. I wonder what happened. Probably there were using some relative paths instead but something wrong somewhere as you login

did you try Incognito mode or try with another browser to see if you got the same double /account/ error still?

Re: Everything broken on new version of Self Serve

Timer — Fri, 12 Aug 2022 03:46:45 GMT

@meghelps

too easy to fix it: close all Browser and tried use Browser from computer,

and clear cache and cookies and use one page inPrivate mode, To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

everything working no error.

Re: Everything broken on new version of Self Serve

meghelps — Fri, 12 Aug 2022 04:08:17 GMT

I didn't try incognito, but only because I haven't logged in to Public in over 6 months and I also cleared my cache for an unrelated reason last week. Figured it wasn't a cacheing issue. It appears to be fixed now on my account anyways so I can't confirm whether that would have fixed it.

Re: Everything broken on new version of Self Serve

darlicious — Fri, 12 Aug 2022 21:00:34 GMT

@meghelps wrote:
Ah, I just figured out a workaround. The buttons are leading to links that have double /account/ sublinks in the url, so you change it from:
https://selfserve.publicmobile.ca/en/account/account/my-payment

to:
https://selfserve.publicmobile.ca/en/account/my-payment

And it works. Hopefully that helps someone out while they fix this!

@meghelps

I tried both of those links and got the error message you reported....first time I have recieved one. Here is the one from my login that I access using the 3 lines icon that appears on the top right of your screen on the website.

https://selfserve.publicmobile.ca/en/account/overview

Re: Everything broken on new version of Self Serve

popping — Mon, 15 Aug 2022 22:20:58 GMT

@meghelps wrote:
Ah, I just figured out a workaround. The buttons are leading to links that have double /account/ sublinks in the url, so you change it from:
https://selfserve.publicmobile.ca/en/account/account/my-payment

to:
https://selfserve.publicmobile.ca/en/account/my-payment

And it works. Hopefully that helps someone out while they fix this!

@meghelps

Good software debugging work. 👍👍👍

I tested your solution by deleting one "account/" from the URL and the Payment page shows up correctly. I accepted your post as the solution of your problem as you found the solution to the problem.

@J_PM

Please let your IT development team know about the bug. The 404 error was due to the go to URL has an extra

"account/".

Re: Everything broken on new version of Self Serve

Somewhere — Sun, 02 Oct 2022 07:04:39 GMT

I have been trying to open the self serve sign in page for 13 hours. I am soooo done

Re: Everything broken on new version of Self Serve

Somewhere — Sun, 02 Oct 2022 07:17:05 GMT

Unbelievable. Like I’m sitting at a gas station on free wifi trying to change my plan so I can have data. Been doing this all day. Refreshing the page. Over and over again. this has been since 11:30 this morning it’s 1:00 Am now

Re: Everything broken on new version of Self Serve

darlicious — Sun, 02 Oct 2022 07:24:25 GMT

@Somewhere

Edit:

But the self-serve site is down for maintenance. Don't expect it to be back up and running for at least three or four more hours.

Re: Everything broken on new version of Self Serve

softech — Sun, 02 Oct 2022 13:05:38 GMT

@Somewhere

you might want to buy extra Data add-on as a backup

Or at least download some app that can track the usage for you and so, you are aware before usage is up. but if you are using data usage tracker, make sure you use those that can track 30 days cycle which PM is using:

iOS: My Data Manager

Android: Data Usage Manager, Data Witness PM