topic Re: email publicmobile in Get Support

email publicmobile

zeedjz — Fri, 12 Aug 2022 00:32:24 GMT

Does public mobile have an email address I can email them to tell them that my credit card got cancelled and the new one is in the mail. So they know why my automatic payment wont go through but not to worry I will be getting my new credit card..

Re: email publicmobile

Timer — Fri, 12 Aug 2022 00:33:20 GMT

@zeedjz

just contact support team by private message CS_Agent

Re: email publicmobile

Timer — Fri, 12 Aug 2022 00:39:06 GMT

@zeedjz

don't worry keep your old credit card in your account to you get rewards for autopay and if need make payment now buy it vouchers,

when you gettign new credit card do so,

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

until you complete updated credit card payment use vouchers,

if you need ASAP to make payment you can go to Shell Stations to purchase vouchers

and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell: vouchers

Re: email publicmobile

Yummy — Fri, 12 Aug 2022 00:38:04 GMT

Only way to contact PM staff - agent is through ticket or personal mail at Community.

If your renewal is getting close and you are not able to update your CC info, be ready for your account to be suspended due to no payment. To prevent suspension (nothing bad, just no service until you pay the bill before 90th day of suspension) try to add money to your account using voucher.

There is no need to let agent know your CC is cancelled.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Re: email publicmobile

esjliv — Fri, 12 Aug 2022 02:09:59 GMT

@zeedjz - you don't need to tell them this.

But, you will need to be able to add a new card, or add funds by a voucher, before your next renewal or your account will go into suspended status.

If this happens, just add funds when you are able to do so then reactivate your account.

Re: email publicmobile

JL9 — Fri, 12 Aug 2022 02:50:49 GMT

If your card still isn't here by the renewal date, you could use a visa debit, or a prepaid visa or buy vouchers as suggested to make sure you get your renewal through