topic Re: 3 different account information in Get Support

3 different account information

Trai — Sun, 14 Aug 2022 13:41:44 GMT

So I messaged the CS Agent and I'm still confused. first screen shot is off of my cell.... the 2nd one is using the web on my cell and the 3rd is off of my computer . the billing cycle is different too. I have never used all my data, I'm mostly around Wi-Fi. Not sure if anyone else has had this issue.

from my phoneusing web on my cellSOfrom my computer

Re: 3 different account information

computergeek541 — Fri, 12 Aug 2022 00:53:08 GMT

@Trai

The dates from your phone don't align with your billing cycle. Your plan lasts for 30 days, but your phone is counting data for exactly one month and also has the wrong start date compared to the start date of your plan.

Re: 3 different account information

Timer — Fri, 12 Aug 2022 00:54:41 GMT

@Trai

call *611 press 3 and you need your 4 digit PIN and check it out data usage.

it is just a glitch in the system there is a new design a lot customer has same issue.

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

you will see it a different.

Re: 3 different account information

Trai — Fri, 12 Aug 2022 01:08:13 GMT

so that worked for the computer , how do I change it on my cell phone?

Re: 3 different account information

Timer — Fri, 12 Aug 2022 01:13:17 GMT

@Trai

you mean browser mobile.

Re: 3 different account information

Trai — Fri, 12 Aug 2022 01:19:21 GMT

the first screen shot is when i click settings, connections, data usage , that is what it shows me

Re: 3 different account information

darlicious — Fri, 12 Aug 2022 01:31:32 GMT

@Trai

Turn your data saver on. Then go down to billing cycle and data warning and change your billing cycle dates. I also recommend setting your data warning to 25% of plan data and the limiter to 50%. You can reset as needed but helps you manage data usage and prevent accidental usage if you disconnect from wifi or an app goes crazy and starts using excessive data.

Also when there go thru each app and turn off background data. Background data can use up to 38% of your data for no good reason....its not necessary.

Re: 3 different account information

Timer — Fri, 12 Aug 2022 01:32:49 GMT

@Trai

if you go more bottom have for restart data usage

what brand and model your device.

from browser mobile Chrome

go view in desktop mode.

Tap on the menu options.
Select the checkbox against the Desktop site.
and clear cache and cookies and use one page incognito.

here photo View Desktop Site.

Re: 3 different account information

esjliv — Fri, 12 Aug 2022 01:35:43 GMT

Your phone dates set from August 1 - August 31st

Your mobile account dates say July 29 - August 28th

Your mobile account dates say July 28 - August 27th

1-don't go by your phone settings date (as @computergeek541 mentioned) the start date is August 1st on your phone. Unless you adjust it each time your plan renews to match your plan start date.

2-Why is mobile "Current Plan Cycle" different than your computer/desktop dates?

Are you showing us two different accounts?

Re: 3 different account information

Trai — Fri, 12 Aug 2022 01:46:19 GMT

thank you 🙂

Re: 3 different account information

Trai — Fri, 12 Aug 2022 01:48:23 GMT

nope it's all the same account, hence why I am so confused

Re: 3 different account information

Timer — Fri, 12 Aug 2022 01:48:49 GMT

@Trai

How to Clear Data Usage on Android

How restart Data Usage

Re: 3 different account information

esjliv — Fri, 12 Aug 2022 02:02:59 GMT

@Trai wrote:
nope it's all the same account, hence why I am so confused

Yes, I would be too. You actually made me look to compare mobile and desktop on one of my accounts, the Current Plan Cycle matches, so why doesn't yours?

Are you able to check in the if the Account Numbers match under the My Profile sections in each mobile and desktop?

While there you could confirm the SIM card numbers match each other too.