topic Re: Activation in Get Support

Activation

Morteza800 — Thu, 11 Aug 2022 22:03:53 GMT

Hello

I bought a simcard with plan by cash

I couldbt active my simcard

I have pin number but the website said is not correct

What should i do?

Re: Activation

computergeek541 — Thu, 11 Aug 2022 22:05:57 GMT

@Morteza800 wrote:
Hello
I bought a simcard with plan by cash
I couldbt active my simcard
I have pin number but the website said is not correct
What should i do?

Unfortunately, a voucher PIN cannot be used to activate a new account. A Visa, Mastercard, or Amex credit card, or Visa/Mastercard Debit card is required.

Re: Activation

RossN — Thu, 11 Aug 2022 22:07:24 GMT

@Morteza800 wrote:
Hello
I bought a simcard with plan by cash
I couldbt active my simcard
I have pin number but the website said is not correct
What should i do?

@Morteza800 hi where did you buy this card with a plan? might be a little shady

Re: Activation

Timer — Thu, 11 Aug 2022 22:08:44 GMT

@Morteza800

check the post by @Luddite

Create account after buy voucher - Community (publicmobile.ca)

Re: Activation

darlicious — Thu, 11 Aug 2022 23:08:59 GMT

@Timer

Thank you for the link to this info it is very helpful.

Re: Activation

darlicious — Thu, 11 Aug 2022 23:10:09 GMT

@Morteza800

Please see the info in the link supplied by @Timer .

Re: Activation

Morteza800 — Fri, 12 Aug 2022 00:02:45 GMT

Avalan mall 48 kenmount road in st.johns

(coodo)

Re: Activation

darlicious — Fri, 12 Aug 2022 00:56:25 GMT

@J_PM

See.....will pm consider reversing this ill thought out concept of limiting sim card sales to koodo and telus corporate stores and the limitation of needing a credit card (that cannot be removed from the account by the user especially if someone else agreed to help by using their credit card) to activate? And the automatic registration of said card at activation for the inaccurately named pre-authorized payments?

There have been several complaints about both telus and koodo selling sim cards and vouchers to potential customers without properly informing them of the limitations to activations. These are non-refundable purchases!! This is not serving the public or pm well at all when telus and koodo corporate store staff have not been trained to properly inform customers and contributing to a very poor public image of public mobile and has increased costs to customers by eliminating lower cost activation options.

Public Mobile is supposed to be a low cost provider and as per pm's own marketing slogan...

Ultimate Flexibility

Switching is easy with no contracts, no credit checks (but you require a credit card to activate?!!), or hidden fees(except non-refundable voucher and sim card purchases that can't be activated without a credit card and the ability of corporate stores to charge more than the MSRP of $10 for a SIM card?!!). You’ll never have to worry about being locked in (except being automatically subscribed to pre-authorized payments upon activation and the inability for the customer to remove the credit card from their accounts?!!), or surprises on your bill (other than your data bonus promotion disappearing from your account and incorrect 30 day cycle dates in their self serve accounts?!!)

So is this really true?

Mobility on
your terms.

At Public Mobile, we put the power in your hands, not ours. Public Mobile has no long-term contracts, rewards that lower your bill, and affordable plans, because you should be free to use your phone how you want. Mobility on your terms.

Is it really mobility on your terms? I don't think so.....?🤔

There are so many wrongs committed in this update and transformation of pm back to an online activation only model its almost laughable....except it's not.😔😕😝

Re: Activation

esjliv — Fri, 12 Aug 2022 02:30:59 GMT

@Morteza800 wrote:
xxxxxxxxxx
(uuuuuu)

@Morteza800 - I am crossing out your quote. Looks like person information that should have gone to a CSA.

This is a public forum, please edit your post to remove any personal information.

To edit it, hit the down arrow at top, right of your post.

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them via private messaging through this link (or other links provided):

Private Message to Public Mobile Customer Support Agents (CSA)

please no personal info. here on the forum.

Re: Activation

computergeek541 — Fri, 12 Aug 2022 02:48:26 GMT

@esjliv

That address is nothing more than that of a retail shopping centre.

Re: Activation

esjliv — Fri, 12 Aug 2022 02:53:13 GMT

@computergeek541 wrote:
@esjliv
That address is nothing more than that of a retail shopping centre.

LOL, really @computergeek541 😁

Okay, @Morteza800 unless you have personal info. connected to that location/address, you may ignore my post to edit/remove it.