topic locked out in Get Support

locked out

Jonijohn2 — Thu, 11 Aug 2022 22:18:33 GMT

Forgot which email I used. Mixed up the passwords. Tried to reset them. Now I am totally locked out and going in circles

Timer — Thu, 11 Aug 2022 22:21:17 GMT

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

Trouble logging in? then Reset Password

or contact support team by CS_Agent to change email and set new password.

RossN — Thu, 11 Aug 2022 22:20:56 GMT

did you try clearing your cache use a different browser in ingognito or private mode also try a different device to log in if that doesn't work

contact a cs agent they can fix your email issue

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply