topic Re: Transferring my phone number. in Get Support

Transferring my phone number.

Joycehichs — Thu, 11 Aug 2022 22:07:14 GMT

I’m having trouble transferring my phone number from my previous carrier to public mobile. Can you please help.

Re: Transferring my phone number.

computergeek541 — Thu, 11 Aug 2022 22:08:36 GMT

@Joycehichs wrote:
I’m having trouble transferring my phone number from my previous carrier to public mobile. Can you please help.

Which carrier are you coming from? Did you already initiate the process. You need to leave your old carrier's SIM card in your device so that you can reply to a text message from the old carrier to approve the phone number transfer.

Re: Transferring my phone number.

RossN — Thu, 11 Aug 2022 22:09:40 GMT

@Joycehichs hi when transferring a number you need to leave old sim in your phone to receive text to transfer, you must reply yes within 90 minutes, did you do that?

Re: Transferring my phone number.

Joycehichs — Thu, 11 Aug 2022 22:10:24 GMT

I did that, but I missed the 90 minute time line to reply. I’m trying to redo it and can’t.

Re: Transferring my phone number.

Timer — Thu, 11 Aug 2022 22:10:39 GMT

@Joycehichs

Transfer (publicmobile.ca)

If the previous troubleshooting steps didn’t work, and it has taken more than 2 business hours to transfer your mobile number, you will need the help of a Customer Support Agent. Chatbot

Re: Transferring my phone number.

Joycehichs — Thu, 11 Aug 2022 22:11:22 GMT

I’m currently with Bell

Re: Transferring my phone number.

RossN — Thu, 11 Aug 2022 22:12:03 GMT

@Joycehichs i will send you number to call ,check your inbox

Re: Transferring my phone number.

Joycehichs — Thu, 11 Aug 2022 22:14:11 GMT

No it was over 90 minutes

Re: Transferring my phone number.

Timer — Thu, 11 Aug 2022 22:17:19 GMT

@Joycehichs

in that link see the phone number to contact Port Team,

Re: Transferring my phone number.

hTideGnow — Thu, 11 Aug 2022 22:50:09 GMT

Hi @Joycehichs check the number sent by @RossN , call them and they can send the porting request again and you will get the sms after