topic Re: What's going on in Get Support

What's going on

andronalds — Thu, 11 Aug 2022 20:28:09 GMT

Why can't I use my phone or sign in

Re: What's going on

RossN — Thu, 11 Aug 2022 20:34:59 GMT

@andronalds hi dial *611 to see if your account is active

Re: What's going on

andronalds — Thu, 11 Aug 2022 20:36:22 GMT

I tried and it tells me not registered or something my phone was working fine earlier

Re: What's going on

dust2dust — Thu, 11 Aug 2022 20:39:56 GMT

Maybe have a look at devicecheck.ca

Can you login to your account using another device?

Re: What's going on

RossN — Thu, 11 Aug 2022 20:41:17 GMT

@andronalds check in your self serve account and check last four digits of your sim you may have been sim jacked

Re: What's going on

andronalds — Thu, 11 Aug 2022 20:41:15 GMT

How do I do that

Re: What's going on

hTideGnow — Thu, 11 Aug 2022 20:43:03 GMT

Hi @andronalds is your voice service working but when using data, it asks you to sign in? if that is the case, you ran out of data

Re: What's going on

andronalds — Thu, 11 Aug 2022 20:44:25 GMT

Re: What's going on

Timer — Thu, 11 Aug 2022 20:46:43 GMT

@andronalds

Check the status of service outages

Re: What's going on

RossN — Thu, 11 Aug 2022 20:53:04 GMT

@andronalds you sign in to your self serve account go to profile you will see your sim number there , check it with your sim number in your phone

Re: What's going on

andronalds — Thu, 11 Aug 2022 20:54:12 GMT

Won't let me sign in

Re: What's going on

dust2dust — Thu, 11 Aug 2022 20:56:23 GMT

Did you check devicecheck.ca ? Also, did you perhaps deal with some credit card problems somewhat recently which may have done chargebacks?

Re: What's going on

andronalds — Thu, 11 Aug 2022 20:58:01 GMT

Perhaps I'm not sure

Re: What's going on

RossN — Thu, 11 Aug 2022 20:58:12 GMT

@andronalds something is definately wrong with your account contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: What's going on

hTideGnow — Thu, 11 Aug 2022 20:58:47 GMT

Hi @andronalds first check IF phone was blacklisted as advised by @dust2dust

if the phone is clean, not blacklist, message PM CS Agent and check why you cannot login My Account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: What's going on

andronalds — Thu, 11 Aug 2022 21:02:03 GMT

Checked and it's fine

Re: What's going on

andronalds — Thu, 11 Aug 2022 21:05:11 GMT

How long til I get a reply

Re: What's going on

dust2dust — Thu, 11 Aug 2022 21:06:48 GMT

And how about that credit card? Did you recently deal with some fraudulent transactions and the bank may have done some things with other transactions?

Re: What's going on

RossN — Thu, 11 Aug 2022 21:08:18 GMT

@andronalds they are usually within an hour or two, did you create a ticket?you will receive a reply in your community envelope top right corner of the page

Re: What's going on

andronalds — Thu, 11 Aug 2022 21:08:09 GMT

I'm not sure