topic Re: Does this happen to your calls? in Get Support

Unacceptable - 50% of the time when I answer an incoming call, it hangs up

musicollector — Thu, 15 Sep 2022 19:24:01 GMT

As soon as people call me, it hangs up on me as soon as I answer. In fact, it happens within milliseconds of my answering, as soon as I say "hello"! Any ideas? Doesn't happen all the time, but happens to at least 50% of my calls. I called 611, but I do not hear any option for service or support! 😡

Re: Does this happen to your calls?

hTideGnow — Thu, 11 Aug 2022 20:41:19 GMT

Hi @musicollector try changing your network to 3G Only and see if it helps. It could be the 3G network is weak and it took too long to connect so it hang up passing the time

Re: Does this happen to your calls?

musicollector — Thu, 11 Aug 2022 20:41:45 GMT

I have three options:

2G/3G/4G (Automatic)
which is where I have it currently set)
2G/3G (Automatic)
2G only

Re: Does this happen to your calls?

hTideGnow — Thu, 11 Aug 2022 20:44:21 GMT

@musicollector use 2G/3G (Automatic)

Re: Does this happen to your calls?

musicollector — Thu, 11 Aug 2022 20:47:45 GMT

Already done. Thanks a million.

Unacceptable - 90% of the time I answer an incoming call, it hangs up

musicollector — Thu, 15 Sep 2022 18:27:40 GMT

The instant I answer it, there is no connection! How very convenient - incoming calls are free but outgoing calls are limited to 100 minutes! 😡Is there a fix? I am fed up. However, about like 20% of the time it works. But I want it to work 100% of the time. Or at least most of the time.

Re: Unacceptable - 90% of the time I answer an incoming call, it hangs up

Logan2021 — Thu, 15 Sep 2022 18:33:09 GMT

Could it be the location? I know there are cold spots where i won't get reception. Does it happen all the time? Also what phone are you using? It could be an issue with hardware but it may be hard to tell.

Re: Unacceptable - 90% of the time I answer an incoming call, it hangs up

dabr — Thu, 15 Sep 2022 18:52:52 GMT

@musicollector I would ask customer support to take a look at your account as it might need to be re-provisioned as that shouldn't be happening, or very rarely.

You could try the SIM in another phone and reboot and back to yours and reboot.

edit: @musicollector perhaps try a network reset too.

Re: Unacceptable - 90% of the time I answer an incoming call, it hangs up

musicollector — Thu, 15 Sep 2022 19:18:27 GMT

I am using a Oneplus 5. But, it works part of the time. in the city, so it should not be a coverage issue. With my previous SIM, I never had a problem on this particular phone.

Re: Does this happen to your calls?

musicollector — Thu, 15 Sep 2022 19:22:11 GMT

Did not work.

Re: Unacceptable - 90% of the time I answer an incoming call, it hangs up

musicollector — Thu, 15 Sep 2022 19:43:54 GMT

Will try that and report back. Thanks.

Re: Unacceptable - 50% of the time when I answer an incoming call, it hangs up

musicollector — Thu, 15 Sep 2022 20:37:04 GMT

I contacted Customer Support. They did a few things on their end - I am as good as gold. Thanks to all who attempted to help me.🙏👏🏻