topic Re: Not Registered on Network in Get Support

Not Registered on Network

Maripin — Thu, 11 Aug 2022 19:49:11 GMT

I'm a new Public user. With help I managed to get my VirginMobile number moved to Public mobile but I can't send or receive texts.

Re: Not Registered on Network

Timer — Thu, 11 Aug 2022 19:57:29 GMT

@Maripin

read about Transfer (publicmobile.ca)

If the previous troubleshooting steps didn’t work, and it has taken more than 2 business hours to transfer your mobile number,
you will need the help of a Customer Support Agent by Chatbot

Re: Not Registered on Network

dabr — Thu, 11 Aug 2022 20:10:16 GMT

@Maripin Did you get and respond to the transfer text from VM within the 90 minute window? You've mentioned not being able to send/receive texts but are you able call, in/out?

Your other account also needs to stay active until the transfer is complete so don't close it if the port is stuck as another transfer request may need to be submitted.

Re: Not Registered on Network

MrSpock — Thu, 11 Aug 2022 20:10:24 GMT

@Maripin hi is anything working your data or calling? turn off phone try reseating your sim wait a minute or two reboot phone

Re: Not Registered on Network

dust2dust — Thu, 11 Aug 2022 20:12:14 GMT

Is this an iphone?

Re: Not Registered on Network

Maripin — Sat, 13 Aug 2022 00:14:27 GMT

I spent about 3 hours on the phone today with a Telus tech support agent in Guatemala. We tried many solutions and in the end he decided that Public Mobile sent me a defective sim card which needs to be replaced. So much for signing up as a new client with Public Mobile. I waited for 5 days to get a card via snail mail and now am supposed to wait for another card. Public is the worst service I have ever experienced!!!

Re: Not Registered on Network

Timer — Sat, 13 Aug 2022 00:46:51 GMT

@Maripin

go to any store Telus or Koodo to get new SIM card.

Re: Not Registered on Network

Maripin — Sat, 13 Aug 2022 01:04:09 GMT

No. Not an iphone, It's a Samsung J3

Re: Not Registered on Network

Maripin — Sat, 13 Aug 2022 01:14:09 GMT

I now believe that when signing up as a new client about 10 days ago. I was mailed a defective sim card.