topic Number in Get Support

Number

Foreverpid — Thu, 11 Aug 2022 20:04:01 GMT

I payed my phone bill but it still didn’t renew

it tells me how much I have in my account but that’s it

Re: Number

Yummy — Thu, 11 Aug 2022 18:50:06 GMT

Main question is: Do you have service?

If your renewal was today, try to refresh page few times or use different browser.

Re: Number

RossN — Thu, 11 Aug 2022 18:51:24 GMT

@Foreverpid hi do you have any services? if not your autopay may have failed, look to see if your payment is sitting in your account if it is look for a reactivate button,press it and reboot phone

Re: Number

hTideGnow — Thu, 11 Aug 2022 18:54:10 GMT

HI @Foreverpid You have no service at the moment?

did you top up using voucher ?. or via credit card on the system?

Is My Account showing your status suspended?

do you see the button Reactivate Current plan? if so, click on it and it will use the money from Available fund to reactivate your plan

Re: Number

Timer — Thu, 11 Aug 2022 19:03:21 GMT

@Foreverpid

when you renewal date, what is showing.

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

Re: Number

Foreverpid — Thu, 11 Aug 2022 20:23:59 GMT

I used a voucher when I payed

Re: Number

Foreverpid — Thu, 11 Aug 2022 20:29:32 GMT

I’m trying to log in but it won’t work

I have a community account but that’s it

Re: Number

hTideGnow — Thu, 11 Aug 2022 20:35:38 GMT

Hi @Foreverpid your account was suspended earlier? with voucher payment it will take some time for the system to apply the money for reactivation. Try to reboot the phone once again

if fails, open ticket with PM and ask them to push the payment for reactivation for you and to help to to get My Account access back

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437